Customer Success Coordinator at National Apartment Association

Arlington, Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Jun, 26

Salary

27.5

Posted On

16 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Relationship Building, Communication, Organization, Data Logging, Problem Solving, Proactive Outreach, Ticket System Management, Phone Support, Email Support

Industry

Non-profit Organization Management

Description

Description The Customer Success Coordinator will work to develop relationships and trust with our members by providing top-of-the-line support via phone, email, and ticket system. This position is designed to collaborate with Customer Success with both proactive outreach and presently needed items. By delivering support of excellence, the Customer Success Coordinator aides NAA in continuing to be the industry standard. A typical day in this role is one that is both detail-focused, but also relationship focused. You will be managing several modes of communication with our members and providing aid to people who need guidance. You will be working closely with your Customer Success team to innovate and find solutions to everyday member-needs. Principal accountabilities Answering and addressing members needs via phone calls, emails, and tickets in a timely manner. Working to uphold and grow NAA’s member satisfaction through relationship building and a high level of dedication. Being a subject matter expert for all products NAAS has or will have with a focus on Click & Lease. Collaborating with other departments to provide aid in member-related escalations. Keeping detailed logs and accurate data of all accounts. Requirements High School or Equivalent Certificate Excellent written and oral communication skills. Ability to remain organized and efficient while balancing multiple responsibilities. Preferred General Understanding of platforms used at NAA: Salesforce, ClickUp, and Microsoft especially Experience in Customer Support Experience in a call center environment Travel Requirements: Little to no travel is required of this position About NAA The National Apartment Association (NAA) serves as the leading voice and preeminent resource through advocacy, education and collaboration on behalf of the rental housing industry. As a federation of 141 state, local and global affiliates, NAA encompasses more than 95,000 members representing over 12.5 million apartment homes globally. NAA believes that rental housing is a valuable partner in every community that emphasizes integrity, accountability, collaboration, community responsibility, inclusivity and innovation. To learn more, visit https://naahq.org. Benefits Overview Flexible Hybrid schedule (2 days in office) Competitive pay Growth focused, ‘people first’ company culture Generous PTO and sick leave Health, vision, dental and more including newly added infertility coverage! 11 NAA holidays + 1 floating holiday of your choice! Physical Demands While performing the duties of the job, the employee is regularly required to sit, use hands to finger, handle or feel objects, tools or controls; reach with hands and arms. The employee may occasionally lift up to 20 pounds. Work Environment Work is regularly performed in a professional office environment and routinely uses standard office equipment.

Responsibilities

The Customer Success Coordinator will provide top-tier support via phone, email, and ticket system to develop relationships and trust with members, collaborating on proactive outreach and immediate needs. Key duties include answering member needs promptly, upholding satisfaction through relationship building, and acting as a subject matter expert for NAA products, especially Click & Lease.