Position Title: Temporary Customer Success Coordinator (Non-Exempt – FT)
Who’ll You Report To: Customer Success, Team Lead
We are currently looking to fill temporary Customer Success Coordinator roles to help support our customers during the Open Enrollment season, our busiest time of year. Temporary positions would help support between the months of September to January ’26.

JOB DESCRIPTION

Ensure delivery of excellent customer service through fast and accurate processing of enrollment, eligibility, billing, communication (phone, email, fax), and coordinating with other departments to resolve inquires. The first point of customer contact for general inquiries. Build and maintain business relationships with clients by providing prompt and accurate service to promote customer loyalty. Provide support as a team effort in special projects on an ongoing basis.

QUALIFICATIONS:

• High school education or equivalent; college education a plus
• 2-5 years customer service experience
• 0-1 years of employee benefits experience (enrollment, eligibility, claims processing, billing)
• Availability to work Monday - Friday between the hours of 8:30am-5pm PST with flexibility to work OT as approved including evenings and weekends

What Will Help You Excel

• Alignment with Vimly’s core values and strategic goals
• Knowledge of technology as it relates to privacy and security controls and of IT compliance and control frameworks
• Profound understanding of the needs of stakeholders and the impact on end users
• Be a positive agent of change in a rapidly growing company
• Excellent written and verbal communication skills, interpersonal and collaborative skills, and the ability to communicate security and risk-related concepts to technical and non-technical audiences
• Demonstrated ability to establish and maintain effective relationships and partnerships with key stakeholders
• Demonstrated ability to facilitate meetings and mediate among stakeholder groups
• Proficiency in the use of technology to support work activities, e.g. expertise in Microsoft Product, and Excel with proven ability to develop charts and graphs to summarize information for reporting
• Ability to prioritize and organize work effectively and under pressure and with light supervision
• Comfortable establishing and managing plans, which include pooling multiple resources and preparing for the unknown
• Ability to lead and motivate cross-functional, interdisciplinary teams to achieve tactical and strategic goals and to resolve conflicts and disagreements
• High level of personal integrity, as well as the ability to professionally handle confidential matters, and show an appropriate level of judgment and maturity
• Self-starter who pays extreme attention to detail and strives for excellence
• Strong project management skills

• Increase depth of learning of VIMLY enrollment, eligibility, billing, and technical procedures that are critical to serving our clients.
• Provide general administrative support for team needs.
• Process incoming mailed and electronic applications, verification of eligibility.
• Act as a liaison between clients and their insurance carriers. Quickly resolve eligibility concerns with carriers and providers on behalf of the employers and employees when discrepancies occur.
• Process notifications and other compliance documentation. Ensure all data is in compliance with federally mandated rules and procedures.
• Maintain client records, noting discrepancies as directed.
• Provide general file management per VIMLY standard procedures.
• Assist VIMLY teams outside of your department with their work as directed by your manager or supervisor. This work may fall outside of procedures within your department but are critical to overall continuous office operations.
• Actively participate in learning client needs, taking on more responsibility as directed by the Account Manager.
• Willingness to participate in departmental and company-wide committees, events, and offerings as appropriate.