ABOUT THE ROLE

Worldly is seeking a Customer Success Coordinator who will be responsible for managing customers’ supplier lists and verifying data accuracy. Responsibilities will also include data entry, sending templated emails, and translating data to different platforms. The Customer Success Coordinator will report to the Customer Success Manager and will work with other members of the Customer Success team. The ideal candidate is capable of working with large data sets and detail-oriented. They are interested in retail supply chains and ESG reporting.

WHAT YOU’LL DO

• Manage and maintain detailed record keeping of our customers’ supplier/vendor lists; maintain and update supplier data by inputting text-based and numerical information from source documents within time limits on a recurring basis
• Compile, verify accuracy, and sort information according to priorities to prepare source data for software platform import
• Review data for deficiencies or errors, correct any incompatibilities if possible, and check the output
• Import data to our platform and CRM, on behalf of customers
• Send templated emails on behalf of customers
• Store completed work in designated locations and perform backup operations
• Respond to queries for information and access relevant files
• Comply with data integrity and security policies