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Customer Success & Data Analytics at Meratus Group

Special capital Region of Jakarta, Java, Indonesia -

Full Time

Start Date

Immediate

Expiry Date

19 May, 26

Salary

0.0

Posted On

18 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success, Data Analytics, Account Management, Client-Facing, Relationship Building, Product Adoption, Customer Satisfaction, Customer Retention, Revenue Growth, Data Analysis, Actionable Insights

Industry

Logistics;Transportation;Supply Chain and Storage

Description

Meratus Group is a leading integrated maritime and logistics operator in Indonesia, pioneering innovative solutions that drive efficiency and sustainability in the industry. With a rich history dating back to 1957, Meratus has evolved into a powerhouse, operating over 45 shipping routes, a fleet of 100 vessels, and a network of container terminals and logistics centers. At Meratus, we are committed to digitalization, innovation, and transformation, ensuring seamless logistics and maritime services across Indonesia and Southeast Asia. Our customer-centric approach and agile operations empower businesses to navigate complex supply chain challenges with confidence. We take pride in fostering a dynamic and inclusive workplace, where talented professionals can thrive and contribute to shaping the future of maritime logistics. Join us and be part of a team that is redefining industry standards while making a meaningful impact on global trade and sustainability. Responsibilities : To ensure existing customers achieve their desired outcomes using the companys products or services. Acts as a trusted advisor, driving product adoption, satisfaction, retention, and long-term growth. Deliver revenue growth from existing customers via increase subscription to new products, and raising of transactional volume to FH. Requirements : Bachelors degree in Business, Communications, or related fields. 2-4 years of experience in Customer Success, Account Management, or a client-facing role. Proven ability to build strong relationships with customers and drive product adoption Able to analyze customer usage data and provide actionable insights

Responsibilities

The primary responsibility is ensuring existing customers achieve their desired outcomes by acting as a trusted advisor to drive product adoption, satisfaction, retention, and long-term growth. This role also involves delivering revenue growth from existing customers through increased subscription to new products and raising transactional volume.