Customer Success Director

at  Backbase

Job Description: Customer Success Manager: North Africa (French & Arabic)
Location limited to : Morocco, Tunisia and Amsterdam
As a Customer Success Manager for Africa at Backbase, you will be at the forefront of driving customer satisfaction and success across French and Arabic-speaking countries in Africa. Ideally based in North Africa or the Middle East, you will be responsible for ensuring that our customers derive maximum value from Backbase’s Engagement Banking Platform. This role involves frequent travel across the region and requires a strong ability to build and maintain relationships with key stakeholders at all levels, from C-suite decision-makers to programme leaders.
Your mission is to foster product adoption and license consumption, enhance customer satisfaction, and contribute to Net ARR Growth by ensuring that our customers successfully leverage Backbase’s solutions to achieve their business goals.