ABOUT US

Log my Care is a health tech B2B SaaS scaleup serving over 2,000 social care providers across the UK. As one of the fastest-growing platforms in the space, our mission is to enable social care providers to deliver proactive care.
We’re at an exciting stage of growth, moving from £3M towards £10M ARR, and are looking for an experienced Customer Success leader to help us get there.

We’re looking for a strategic and customer-first Customer Success Director to lead our Customer Success and Support functions. You’ll be responsible for driving Net Revenue Retention (NRR), ensuring exceptional customer experiences, and enabling long-term Customer success across the entire lifecycle, from onboarding and day-to-day support to renewals and expansion. You’ll be both a leader and a doer, setting the vision for Customer Success while rolling up your sleeves to coach, solve problems, and deliver impact.
You’ll start with five direct reports across Customer Success (2) and Customer Support (3), and will be responsible for leading, supporting, and developing this team to deliver consistently high performance and customer satisfaction.
Salary Range: £95K - £120K Plus: 20% on-target bonus and potential equity options.
Location: This role is based in London. Our mandatory in-office days are Wednesdays & Fridays.