This role is remote and can be executed across EMEA. If you prefer, you can work from our offices in Dublin, London or Warsaw.

REQUIREMENTS

• 5-7 years of previous experience in Customer Success in a fast paced, SaaS organisation.
• Experience demonstrating and unlocking value for customers with technical, mission critical products (such as conversational AI).
• Commercial experience - you will own renewals and expansion for your book of business, driving towards best in class NRR results.
• Demonstrates a strong builder mindset with a relentless focus on customer excellence and scalable product solutions.
• Exceptional communicator with the ability to establish, nurture, and maintain relationships across all levels of customer organizations, including complex stakeholder environments.
• Strong analytical thinker and creative problem-solving skills to address diverse customer challenges and drive optimal outcomes.
• Must be fluent in English - additional languages are a plus.
  

  LI-Remot

• Be part of an early CS team with endless opportunities for impact . You’ll partner with the CS team to help develop a scalable CS playbook and framework that supports our customers in EMEA.
• Build, maintain and own strong relationships with a book of 40-50 enterprise clients.
• Play a key role in onboarding new clients and driving long term adoption of multiple products.
• Monitor customer usage and adoption of our products to identify areas for improvement or revenue expansion.
• Own expansion and renewal of accounts within your book of business - this is a commercial role.
• Own your customer success KPIs (NRR/GRR) and contribute to CS OKR goals.