Customer Success Engineer (APAC, Remote) at Perplexity AI Ltd

Tokyo, , Japan -

Full Time

Start Date

Immediate

Expiry Date

29 Jan, 26

Salary

0.0

Posted On

31 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success, Technical Troubleshooting, API, Python, NodeJS, Cloud Services, Automation, Application Development, Relationship Building, Problem Solving, AI, Search Technology, Collaboration, Process Improvement, Technical Support, Fluency in Japanese

Industry

Software Development

Description

Perplexity is an AI-powered answer engine founded in December 2022 and growing rapidly as one of the world’s leading AI platforms. Perplexity has raised over $1B in venture investment from some of the world’s most visionary and successful leaders, including Elad Gil, Daniel Gross, Jeff Bezos, Accel, IVP, NEA, NVIDIA, Samsung, and many more. Our objective is to build accurate, trustworthy AI that powers decision-making for people and assistive AI wherever decisions are being made. Throughout human history, change and innovation have always been driven by curious people. Today, curious people use Perplexity to answer more than 780 million queries every month–a number that’s growing rapidly for one simple reason: everyone can be curious. About the Team The Support team at Perplexity AI is the frontline of our user experience, dedicated to ensuring that our AI-powered search and question-answering platform delivers exceptional value to our diverse user base. We work tirelessly to understand user needs, resolve issues, and gather insights that drive product improvements. Our team collaborates closely with Product, Technical staff, and other departments to continuously enhance the user experience and maintain the high standards of our innovative AI technology. About the Role We are seeking a talented Customer Success Engineer to join our team and collaborate directly with our strategic enterprise accounts. In this role, you will be at the forefront of solving challenging technical problems faced by our customers. As a key member of our technical troubleshooting team, you will provide expert guidance to both our customers and internal teams on complex issues within our environment. Your contributions will be vital in building knowledge within the team and driving strategic initiatives for organizational and process improvements. Key Responsibilities Become one of the foremost technical experts for our API and product offerings at Perplexity AI. Serve as the dedicated technical resource and advocate for our most important API and product customers, providing in-depth troubleshooting assistance and educating them on optimal use of our platforms. Partner with the Enterprise, Mobile, and API teams to resolve issues, engaging leaders internally or with customers and coordinating resources across multiple teams as needed. Translate learnings from customer issues into scalable solutions, working with Engineering, Customer Experience and Go-To-Market teams to implement improvements and automations. Build strong relationships with customer leaders and operators to ensure the success of their applications. Essential Qualifications Fluency in English and Japanese is a must 7+ years of experience in software engineering or similar roles, with a focus on application development, tooling and automation. Excellent proficiency in Python/NodeJS and developing scalable applications. Good knowledge of a Cloud Service Provider (e.g. AWS) platform. Hands-on experience in using Agentic Coding (Claude Code, Codex etc.). Bachelor’s degree in Computer Science or a related field. Proven ability to identify technical pain points in both our solutions and our customers’ implementations. Would be nice to have Business level proficiency in Korean/Mandarin languages. Strong track record of building relationships with customers and cross-functional teams to drive performance improvements. Humble attitude, eagerness to help others, and willingness to acquire new knowledge to support team and customer success. Ability to operate with high efficiency, adeptly switch between contexts, work on multiple projects simultaneously, and prioritize effectively. Experience building prototypes or applications using AI-powered APIs, with a deep understanding of the AI and search technology landscape. Preference for short, deep-dive projects that involve chasing down problems and understanding diverse use cases.

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Responsibilities

The Customer Success Engineer will serve as a technical resource for strategic enterprise accounts, providing troubleshooting assistance and educating customers on optimal platform use. They will also translate customer issues into scalable solutions and collaborate with various teams to implement improvements.