WHY WORK AT AUTOMATA?

• Impact: Your work will directly contribute to advancements in science and medicine, supporting labs around the globe as they push boundaries in research and innovation.
• Innovation: You’ll be part of a team solving complex problems (seriously, no one else has figured out how to do this yet), using cutting-edge technology (we have robots).
• Growth: We invest in our people. Whether through hands-on experience, professional development, or collaborative projects, you’ll grow both professionally and personally.
• Community: Join a diverse, passionate team that values collaboration (golf on a Thursday, Soccer once a month, movie nights whenever we fancy it).
  Automata is building a world-class company to disrupt the life science industry and empower scientists by making automation a reality for every lab.
  We work with labs across the world to understand their specific workflows and needs, and develop personalised solutions that range from diagnostic, drug discovery to synthetic biology.
  We’re building our LINQ platform as a hardware and software platform. This allows us to simplify common automation tasks, while also supporting more advanced paths for specialised workflows, in a fast, flexible, and cost-efficient way.
  We are looking for a Customer Success Engineer whose mission is to Lead the technical and scientific solution for our customers. You will act as a bridge between the product and engineering functions and the customer, ensuring they are successful with Automata’s LINQ platform, through configuring their system, building and testing workflows, and training the customer in how to use it. You will live at the intersection of science, hardware and software, responsible for translating complex scientific workflows into technical solutions.

Expanding the team due to Project Foxtrot, to accommodate the needs of this project.

In this role you will be responsible for:

• Assessing, planning and implementing end-end solutions for customers including adapting scientific workflows into functioning solutions across a customer’s hardware and software landscape [Essentially translating processes from bench to bot]
• Supporting the project lifecycle for customers, including developing technical specifications, generating and executing test scripts and training as-needed on the LINQ product or custom solutions provided
• Acting as a bridge between the pre-sales & delivery teams, supporting scoping and design prior to the point of sale
• Collaborating closely with product & engineering teams to translate customer requirements into actionable product decisions that generate long term customer success

Generating documentation (safety specifications, DFMEA, VVRM, risk assessments, etc.) for large scale systems.
This role does involve travel to customer sites, and time spent at the point of install and go-live can be up to 80% of your time there.