Maintain expert-level implementation proficiency and the ability to implement any Cato product independently while keeping abreast of the dynamic SASE and enterprise IT infrastructure landscape.
Develop meaningful relationships with key customer stakeholders and their partners, adopting a consultative and prescriptive approach that inspires trust and confidence.
Assist customers with configuration and implementation of Cato SASE services and functions, expanding use of existing services and deployment of new services.
Provide the customer with ongoing guidance for all product updates and service updates to ensure awareness of any impact to their environment and facilitate implementation of enhancements to drive further value.
Coordinate and facilitate ongoing enablement of Cato SASE features and functionality with various customer IT departments and partners
Facilitate support tickets to ensure proper prioritization and timely resolution of any platform issues
Collaborate with greater professional services team to help synthesize experiences and trends observed in the field into repeatable technical best practices in collaboration with other Cato functions.
Collaborate with Customer Success team to identify potential account growth opportunities.
Foster collaboration with our product, support and engineering teams and provide feedback from the field on features and functionality