WHO WE ARE

Kentik is the network observability company. Our platform is a must-have for the network front line, whether digital business, corporate IT, or service provider. Network professionals turn to the Kentik Network Observability Cloud to plan, run, and fix any network, relying on our infinite granularity, AI-driven insights, and insanely fast search.
Kentik makes sense of network, cloud, host, and container flow, Internet routing, performance tests, and network metrics. We show network pros what they need to know about their network performance, health, and security to make their business-critical services shine. Networks power the world’s most valuable companies, and those companies trust Kentik. Market leaders like IBM, Box, and Zoom rely on Kentik for network observability. Visit us at kentik.com and follow us at @kentikinc.

WHAT WE DO

At Kentik, we strive to take amazing care of our clients and partners and proactively do everything within our power to ensure that they get the maximum value out of our products and services. It is our goal to build and maintain long lasting relationships with our clients, and truly become a strong technical advisor and partner.
The Customer Success Engineering role is responsible for providing expert level technical advice and assistance to a dedicated set of existing Kentik customers. Customer Success Engineers work directly with our customers to troubleshoot and resolve highly technical issues as well as work to identify platform bugs and handle new inbound customer feature requests. This role also requires extensive collaboration with multiple teams within Kentik such as Customer Success Management, Product, and the Operations & Engineering team responsible for developing and maintaining the Kentik platform.
This is truly an exciting opportunity for a motivated individual looking to join a rapidly growing global team of extremely talented engineers, and that has significant career path growth potential within the organization.

WHAT YOU’LL DO

• Ownership of technical relationships with existing Kentik customers
• Proactive customer outreach to build and maintain long lasting technical relationships that provides value to Kentik customers
• Serve as an expert level escalation point for customer support issues
• Collaborate with internal platform Operations & Engineering teams on newly identified bugs and customer feature requests
• Work closely with the teams of Customer Success Managers, Account Executives, Solutions Engineers, and Product to ensure that customers achieve maximum value from the Kentik platform

STUDIES HAVE SHOWN THAT SOME CANDIDATES TEND TO APPLY TO JOBS ONLY IF THEY MEET 100% OF THE QUALIFICATIONS. WE ENCOURAGE YOU TO APPLY IF YOU MEET MOST OF THE CRITERIA - EVEN IF YOU DON’T MATCH ALL OF THE QUALIFICATIONS, YOUR SKILLS AND EXPERIENCE COULD BE VALUABLE IN THIS ROLE!

• Previous experience with direct customer interaction in a customer facing role or environment
• Must be located in Europe - preference for candidates located in the UK, Germany, or the Netherlands
• Fluent in English
• Strong demonstrable experience with TCP/IP and Internet routing protocols (IPv4/v6, BGP, MPLS, ISIS, OSPF, HTTP, DNS, etc.)
• Demonstrable experience with network monitoring suites (Netflow, J-Flow, sFlow, IPFIX, SNMP, etc.)
• Demonstrable experience with Linux/UNIX systems administration
• Demonstrable experience with popular network vendor CLI’s (Cisco, Juniper, Arista, etc.)
• Customer obsessed mindset
• Strong written and verbal communication skills; must be able to articulate highly complex technical topics and ideas clearly, concisely, and effectively.
• Experience with:
• Programming/scripting (Python, Bash, Ruby, PHP, Perl, etc.)
• APIs, maintaining RESTful code, as a tool for fast integration with 3rd party systems.
• Cloud Networking (AWS, Azure, GCP)
• Network and routing security (DDoS mitigation/scrubbing, Firewalls, Security Groups, NACLs, microsegmentation, RPKI)
• Creating and analyzing traffic packet captures (tcpdump, Wireshark, etc.)
• Network monitoring technologies, SNMP, Streaming Telemetry,
• Synthetic/network performance testing
• Ability to travel up to 25% of the time