Customer Success Engineer - fully remote opportunity at Bydrec

, , -

Full Time

Start Date

Immediate

Expiry Date

21 Apr, 26

Salary

0.0

Posted On

22 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fluency in English, Fluency in Portuguese, Networking Concepts, Security Concepts, SASE Architecture, Routing Protocols, Remote Access VPN, IPSEC, PKI, SSL, TCP/IP, Authentication Protocols, Linux, BASH Scripting, Python Scripting, Customer Escalations, Project Management

Industry

IT Services and IT Consulting

Description

Excellent opportunity to work REMOTELY with a U.S.-based company. Candidates living in Mexico, Central, or South America are welcome to apply. About the Company Bydrec, Inc. is a California-based company that connects top Tech talent from Latin America with U.S. companies looking to expand their development teams. Learn more at bydrec.com. About the Role As a Customer Success Engineer, you will serve as the primary technical contact for customers in LATAM, helping them implement and optimize SASE solutions. You will work closely with CISOs, Security Architects, Customer Success Managers, and DevOps teams within mid-to-large enterprises to deliver best-in-class cloud security solutions. You are the first line of defense against complex cybersecurity challenges, ensuring customers achieve their business and security objectives. Key Responsibilities Guide customers through adoption and integration of *** SASE solutions into their security and networking operations. Provide real-time technical support and strategic guidance to optimize customer environments. Be the first line of defense for customer technical needs, coordinating with engineering teams to deliver timely resolutions. Serve as a trusted advisor and advocate, influencing product roadmap and improvements. Coach customers on Cloud Security Change Management, Governance, and Center of Excellence programs. Identify potential risks to customer success and collaborate with account teams to build mitigation plans. Map business challenges to SASE features and associated benefits to maximize ROI. Become a go-to expert on *** SASE solutions, building subject matter expertise over time. Contribute to key success metrics: CSAT, Renewal Rate, Upsell/Cross-sell identification, Adoption, Consumption, Customer Engagement. Occasionally travel within LATAM for customer meetings, kick-offs, and business reviews (travel is usually quarterly or as needed). Required Skills & Experience Fluency in English and Portuguese. Spanish is a plus. English level advanced C1 (spoken and written) In-depth understanding of networking and security concepts; experience with multi-vendor devices (routers, switches, firewalls, traffic generators). Strong knowledge of SASE architecture and value proposition. Enterprise-level experience with routing protocols (BGP, OSPF, EIGRP). Expertise in Remote Access VPN solutions, IPSEC, PKI & SSL, TCP/IP, and Authentication Protocols (SAML, SSO, LDAP, RADIUS). Knowledge of Linux, including BASH and Python scripting. Proven experience managing customer escalations and negotiating successful resolutions. Strong consulting, project management, and multitasking skills in fast-paced environments. Excellent communication skills, able to explain technical issues to both technical and non-technical audiences. Availability for after-hours support on a scheduled/non-scheduled basis. Proactive, solution-oriented mindset. Why Join? 100% remote work from anywhere in Brazil Collaborative, international work environment

Responsibilities

As a Customer Success Engineer, you will guide customers through the adoption and integration of SASE solutions while providing real-time technical support. You will also serve as a trusted advisor, helping customers optimize their security and networking operations.