Customer Success Engineer at IDEMIA Canada

, , United States -

Full Time

Start Date

Immediate

Expiry Date

09 Jan, 26

Salary

116813.0

Posted On

11 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Facing Skills, Communication Skills, Coding Experience, AWS, Cloud Computing, JIRA, Confluence, CURL, POSTMAN, API Development, Biometric Systems, Digital Identity Solutions

Industry

Software Development

Description

Overview IDEMIA is the global leader in identity and security. Our mission is to create a safe and simple future where identity verification is indisputable, and only you can assert your identity. We are a distributed company leveraging the latest technologies to deliver world-class products in the private and public sectors of finance, telecom, identity, security, retail, sports entertainment, commercial, government, and IoT. We use a variety of technologies and approaches to deliver quality product and services to government agencies and technology companies. IDEMIA is a made up of a group of 14,000 diverse people from different nationalities, speaking over 20 different languages. Together, our solutions impact the everyday lives of citizens and nations. In this ever-changing world, protecting your identity is paramount. Join the team that is ensuring one person - one identity. Responsibilities Development support engineer acting as primary touch point for onboarding and supporting client integration to AWS SaaS Service for Identity Verification and Digital ID. Monitors JIRA ticket queue and resolves client issues related to product integration and performance. Trains with Product Development team to become SME on API and SDK integration to the platform. Supports Cloud Engineering Team on environment support and product testing. Support Pre-Sales Engineering Team as advisor for Solution Architecture and design. Monitors system uptime and performance, troubleshooting and resolving errors. Handles client problems as T1/T2 support and escalates to T3/T4 levels for appropriate issues. Become SME on IDEMIA SaaS Solutions Implement and maintain client AWS tenants Onboard and support clients Document internal processes Provide client facing documentation Provide T1 support and act as escalation point for client issues Shared 24/7 support model Track client issues using Jira and Salesforce Qualifications Excellent client facing and communication skills Junior to Mid Level Coding Experience (JAVA/NodeJS/C#) Requires experience with AWS or more cloud computing platforms Experience with JIRA and Confluence Experience with CURL, POSTMAN and API Development Support Ideally experience with Biometric Systems and/or Digital Identity Solutions **The US base salary range for this position is $93,440 - $116,813 + bonus + benefits. Our salary ranges are determined by role and level. The range displayed on each job posting reflects the compensation target for the role across all US locations. Individual pay is determined by job-related skills, experience, and relevant education or training. Beyond offering a competitive total rewards package, we offer various opportunities to support team member growth and success.**

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Responsibilities

The Customer Success Engineer will act as the primary touch point for onboarding and supporting client integration to AWS SaaS Service for Identity Verification and Digital ID. Responsibilities include monitoring JIRA ticket queues, resolving client issues, and providing support for various engineering teams.