Customer Success Engineer at Rubrik Job Board

Cork, Munster, Ireland -

Full Time

Start Date

Immediate

Expiry Date

15 Mar, 26

Salary

0.0

Posted On

15 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Backup, Recovery, Replication, Archiving, Networking, VMware, Linux, Scripting, AWS, Azure, SQL, Oracle, Cassandra, MongoDB, Communication

Industry

Software Development

Description

Customer Success Engineers at Rubrik will provide enterprise level technical support to our customers via phone and email. Customer Success Engineers are responsible for delivering effective solutions to backup, recovery, replicate, archive, index and search data across Rubrik clusters and the cloud. CSEs will spend the majority of their time dealing with both technical and non-technical administrators and end users, with the remainder of the time spent with partners and other 3rd party vendors on interoperability issues. Specific duties include the following: Independently diagnose and resolve problems in the Rubrik products, as well as in the customer environment (e.g. physical Linux and Windows system, VMWare virtual machines) Troubleshoot networking connectivity and performance issues between Rubrik appliances and the cloud (e.g. AWS, Microsoft Azure), using Wireshark and other packet tracking and analysis tools. Author knowledge-base articles for customers and internal consumption, detailing the symptoms, cause, workaround and solutions of common and/or known issues. Work with Rubrik's Engineering and QA teams to recreate customers' issues in the lab. Review documentation (e.g. Release Notes, User Guide) on upcoming new software releases. Utilize tools for analyzing logs, stats and performance data collected within the Rubrik appliances and Rubriks SaaS solution. Contribute to the effective and efficient handling of all levels of technical support cases from basic user questions to issues requiring more in-depth technical and problem-solving skills Independently diagnose and resolve problems within our sphere of the customer environment Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams Work with 3rd parties on interop issues. Provide prompt and accurate feedback to customers. Ensure proper recording and closure of all issues Design, define and document support processes, training and knowledge-base articles for customers and internal consumption. ABOUT YOU 2+ years doing enterprise technical support in storage or backup verticals, including advanced issues such as snapshots, replication, data recovery, networking, and VMware administration. Must have good technical knowledge of VMware, backup methodologies, Linux and networking. Experience with scripting languages (bash, Python, Perl) Bachelor’s degree in computer science, Engineering or related field Experience with Microsoft Exchange and SQL, Oracle, Cassandra and MongoDB. Hands-on experience with installation, deployment, troubleshooting, configuration and tuning. Experience with AWS, Azure and other cloud platforms Strong written and oral communication skills; able to author and present root-cause analysis documents. Join Us in Securing the World's Data Rubrik (RBRK), the Security and AI Operations Company, leads at the intersection of data protection, cyber resilience, and enterprise AI acceleration. Rubrik Security Cloud delivers complete cyber resilience by securing, monitoring, and recovering data, identities, and workloads across clouds. Rubrik Agent Cloud accelerates trusted AI agent deployments at scale by monitoring and auditing agentic actions, enforcing real-time guardrails, fine-tuning for accuracy and undoing agentic mistakes. Linkedin | X (formerly Twitter) | Instagram | Rubrik.com Inclusion @ Rubrik At Rubrik, we are dedicated to fostering a culture where people from all backgrounds are valued, feel they belong, and believe they can succeed. Our commitment to inclusion is at the heart of our mission to secure the world’s data. Our goal is to hire and promote the best talent, regardless of background. We continually review our hiring practices to ensure fairness and strive to create an environment where every employee has equal access to opportunities for growth and excellence. We believe in empowering everyone to bring their authentic selves to work and achieve their fullest potential. Our inclusion strategy focuses on three core areas of our business and culture: Our Company: We are committed to building a merit-based organization that offers equal access to growth and success for all employees globally. Your potential is limitless here. Our Culture: We strive to create an inclusive atmosphere where individuals from all backgrounds feel a strong sense of belonging, can thrive, and do their best work. Your contributions help us innovate and break boundaries. Our Communities: We are dedicated to expanding our engagement with the communities we operate in, creating opportunities for underrepresented talent and driving greater innovation for our clients. Your impact extends beyond Rubrik, contributing to safer and stronger communities. Equal Opportunity Employer/Veterans/Disabled Rubrik is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Rubrik provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Rubrik complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please contact us at hr@rubrik.com if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. EEO IS THE LAW NOTIFICATION OF EMPLOYEE RIGHTS UNDER FEDERAL LABOR LAWS

Responsibilities

Customer Success Engineers provide enterprise-level technical support to customers, diagnosing and resolving issues related to Rubrik products and customer environments. They also author knowledge-base articles and work with engineering teams to recreate customer issues.