THE CUSTOMER SUCCESS ENGINEER (CSE) JOB

• Are you experienced in technical software implementations and customer success?
• Do you enjoy working with customers to solve and troubleshoot complex challenges?
• Have you always wanted to be an integral part of customer success?
• Do you enjoy using your technical know-how to help customers solve problems?
• Do you want the opportunity to learn, grow and be your best?
• Do you have experience in SaaS, enterprise technology and APIs?
  Then you may have just found your ideal Customer Success Engineer (CSE) role at Quik!.
  In this role, you’ll work directly with our sales team, product owner, engineers, VP of customer success and our CEO to empower customers to do their best work.

Here’s approximately how you’ll spend your time:

• 25% providing implementation support to prospects, new customers and new partners
• 25% providing engineering support to current customers and partners
• 20% recreating customer issues, validating bugs and finding solutions
• 15% providing support to the sales team to scope technical needs
• 10% technical writing and developing processes and procedures for customers
• 5% use AI tools to improve efficiency, documentation, and team workflows

We are looking for a skilled software engineer who can run, modify, and enhance test projects to solve technical challenges for all our customers. In this role, you will play a key part in onboarding new customers and troubleshooting issues for customers, ensuring they can use our technology successfully and efficiently. You’ll work directly with clients to recreate issues, validate bugs, and deliver effective solutions. Strong communication skills, a service-oriented mindset, and the ability to collaborate with both technical and non-technical users are essential. Experience with Salesforce development is a plus, but not required. Personality, humility, and tact will help you thrive and make a lasting impact here.

THIS IS A TOUGH JOB TO WIN

Our company is an incredible place to work, and opportunities like this are rare in companies like ours. We take great care in selecting the right person because this position directly impacts our customers’ success. If you want to interview for this job and win, here’s what we value most in the ideal candidate:

• Communication skills are your strongest asset (written, verbal, interpersonal, and more)
• Time management is one of your core strengths, allowing you to balance multiple priorities without letting deadlines slip
• Customer success is your passion and career focus
• Reliability defines you (well, not literally, but you know what we mean)
• Commitment to results drives you to seek the best outcome for both the customer and the company (you leave your ego at the door)
• Software implementation experience of 2+ years
• Software development experience of 2+ years, .NET preferred
• Salesforce development or implementation experience is a bonus and will be given higher priority and pay

This role is challenging and highly rewarding. We are looking for someone confident in their abilities, open to new ideas, and willing to explore all sides of a challenge. You will be part of a collaborative, supportive team that values curiosity, problem-solving, and delivering the best possible outcomes for our customers.

WHY WORK FOR EFFICIENT TECHNOLOGY INC?

We are growing fast and are looking for people who want to rise with us. We are innovators who bring change to our customers. We are unique, positive, and ambitious with the singular goal to empower others to do their best work.
We also take care of our team with competitive benefits, including a 401(k) plan, health coverage, and generous PTO so you can recharge and enjoy life outside of work.
The opportunity to take part in a company at the stage we’re in and to have a meaningful impact on its success is not easy to find. If you’ve always wanted to work for a smaller, stable, and proven company that is on a positive trajectory, this is it.

Please refer the Job description for details