Customer Success Executive – B2B Accounts at Urban Ridge Supplies

Dammam, Eastern Province, Saudi Arabia -

Full Time

Start Date

Immediate

Expiry Date

08 Oct, 26

Salary

0.0

Posted On

10 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Relationship Management, B2B Account Management, CRM Discipline, Sales Reporting, Upselling, Cross-selling, Pipeline Management, Customer Coordination, Lead Management, Account Continuity

Industry

Retail Furniture and Home Furnishings

Description

Job Responsibilities Position Title: Customer Success Executive – B2B Accounts Department: Commercial Department – Bonded Zone | Reports To: Senior Business Development Manager Job Purpose To support business growth and customer relationship management by handling customer inquiries, following up on business opportunities, maintaining CRM discipline, coordinating account activities, and supporting sales reporting in line with the approved department structure. Key Responsibilities Manage customer inquiries and follow up on potential business opportunities. Maintain and update all leads, opportunities, meetings, follow-up actions, and customer communications in CRM. Coordinate customer meetings, site visits, and account follow-up activities. Follow up with customers on submitted quotations, pending decisions, and renewals. Support the development of key accounts and identify upselling and cross-selling opportunities. Coordinate internally with Commercial, Operations, and Finance to ensure timely response to customer requirements. Support account continuity and maintain regular communication with assigned customers. Escalate any customer, operational, or coordination issues affecting opportunity progress or account continuity. Assist in preparing the Sales Pack and related monthly reporting inputs. Ensure full compliance with CRM discipline and reporting requirements. Role Boundaries The role does not include approval of discounts, special rates, or non-standard terms. All quotations and contractual matters shall remain under the Commercial function and required approval process. The role shall focus on customer follow-up, account coordination, business opportunity support, and CRM management. Expected Deliverables Weekly Updated pipeline and account follow-up status. Key customer meetings and follow-up log. Top blockers affecting opportunities or account continuity. Monthly Sales Pack inputs including pipeline movement. Won/lost opportunities and reasons. Key account updates. New opportunities and expected business volume.

Responsibilities

Manage B2B customer inquiries and maintain CRM discipline to support business growth and account continuity. Coordinate between commercial, operations, and finance departments to ensure timely responses to customer requirements and sales reporting.