Customer Success Executive

at  BNamericas

BNamericas is a leading business intelligence platform in Latin America with 28 years of experience. We deliver comprehensive insights on projects, news, and data pertinent to key sectors including Electric Power, Infrastructure, Mining and Metals, Oil and Gas, and ICT. Our mission is to empower our clients to make informed decisions that spur regional development and investment, while fostering talent and expertise within our team. Join us and become part of our ambitious and innovative team as we expand our market reach with cutting-edge solutions!

ADDITIONAL DESIRABLE SKILLS:

While not mandatory, familiarity with customer relationship management tools or software will enhance your ability to succeed in this role. Experience in sales-oriented positions or roles that require high levels of customer interaction will be advantageous.

• Collaborate closely with C-Level Executives, Directors, and Regional Managers across diverse industries to drive customer engagement and ensure satisfaction.
• Boost product usage at every stage of the customer journey, focusing on the attainment of client goals.
• Forge strong customer relationships to enhance retention and loyalty, maximizing customer lifetime value and minimizing churn.
• Act as the primary liaison for new customer onboarding, training end-users, and providing necessary post-launch support.
• Educate customers about the product’s functional capabilities, aligning them with customer needs to foster satisfaction.
• Manage Customer Success activities including training sessions, onboarding processes, product adoption, and renewal support.
• Proactively identify and address risks that may affect renewals, ensuring customer satisfaction throughout their journey.