Role OverviewWe are looking for a customer-focused Customer Success Executive to support tenants and landlords using Client's RNPL solutions. The role ensures smooth onboarding, high satisfaction, and strong adoption while supporting property sourcing through outbound calling.Key ResponsibilitiesAct as the primary point of contact for tenant and landlord inquiries related to RNPLSupport onboarding and troubleshoot issues on the Client's online portalDeliver RNPL tutorials via calls, email, and chatMonitor tenant satisfaction and follow up post-lease to ensure retentionCollect feedback and recommend product improvements to reduce support volumeSupport property sourcing through outbound cold calling for consultantsRequirementsMinimum 3 years experience in outbound sales, customer success, or support rolesStrong communication skills with a customer-first mindsetComfortable working with digital platforms and CRM toolsKey SkillsSales & negotiationRelationship and retention managementClear communication and empathyCustomer satisfaction (CSAT) focusProcess improvement mindset To