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Customer Success Executive at Isentia Group Limited

Pasig, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

25 Jan, 26

Salary

0.0

Posted On

27 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Software Tools, Training, Problem Solving, Business Needs Understanding

Industry

Public Relations and Communications Services

Description

The role of Customer Success Executive (SEA) sits within the SEA Customer Success team, reporting to the Customer Success Manager (SEA). The role’s primary function is supporting Isentia and Pulsar customers by driving adoption and usage of the platform and services. This person will be instrumental in ensuring that customers are deriving value from their subscription - this will be done through understanding their business needs, responding to support queries, configuring the Isentia and Pulsar platforms, conducting training sessions, and coordinating with other departments to resolve customer issues. As well as supporting existing customers, this team will work closely with Account Management and New Business on pre-sales activities such as demo/trial setups, volume check, and reviewing monitoring requirements (keyword checks). Job Requirements: • Bachelor’s Degree in any field • At least 1 year of customer service experience • Strong verbal and written communication skills • Computer literate and comfortable using various software tools • Preferably with experience in an Internet Service Provider (ISP) or similar industry

How To Apply:

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Responsibilities

The Customer Success Executive supports Isentia and Pulsar customers by driving adoption and usage of the platform and services. They ensure customers derive value from their subscription through understanding business needs and resolving issues.