Customer Success Executive at NielsenIQ

Algiers, Algiers, Algeria -

Full Time

Start Date

Immediate

Expiry Date

02 Mar, 26

Salary

0.0

Posted On

02 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Data Analysis, Client Consultation, Analytical Skills, Communication Skills, Interpersonal Skills, Organization, Consumer Marketing, Statistics, Research Techniques, Experimental Designs, Microsoft Excel, Microsoft PowerPoint, Teamwork, Fluency in English, Fluency in French, Adaptability

Industry

Software Development

Description

Job Description ABOUT THE JOB This role combines data analysis and client consultation from the start, with plenty of room for growth. You find the stories behind scatter plots and help clients answer their business issues. Your insights will influence decisions for some of today’s leading global companies. RESPONSIBILITIES Managing a portfolio of NIQ retail FMCG partners in Algeria; Become an expert and own the ways of working on the Discover platform to be able to direct clients as needed; Analyse and interpret retail audit data with actionable presentations on different FMCG categories to answer clients' business issues; Ensure a daily interface with clients for data delivery, analysis, and answer their different requests; Ensure day-to-day relationship management with internal teams for the completion of projects (panel & ad hoc); Communicate clearly, professionally, and in a timely manner with both internal and external stakeholders; Maintain client satisfaction with every encounter. Through understanding client queries, managing internal resources, setting client expectations & committing to timelines; Use internal tools and data sources. A LITTLE BIT ABOUT YOU Curiosity drives your interest in what moves the market. You find potential in percentages. Managing time and deadlines comes naturally to you. You’re known for your impeccable organization. Connecting with clients matters to you, and that motivates you to sift through data from a new angle. You can identify the narratives behind numbers, and you’re always looking for what’s next. REQUIREMENTS At least a bachelor's degree, preferably in business, economics, mathematics, statistics, or equivalent 1-2 years of work experience, preferably within consumer or trade marketing, analytics and insights or market research Knowledge of the Consumer-Packaged Goods (CPG) industry Excellent analytical skills Good communication skills, both written and verbal Good interpersonal skills Adaptable to changes in priority or tasks Has interest and knowledge in consumer marketing, statistics, research techniques, and experimental designs Proficient in Microsoft Excel & PowerPoint, and learning new software An ability to work independently and in a team Fluent in spoken and written English and Business French Comfortable working in a digital-enabled environment #LI-Hybrid Additional Information Our Benefits Flexible working environment Volunteer time off LinkedIn Learning Employee-Assistance-Program (EAP) About NIQ NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com Want to keep up with our latest updates? Follow us on: LinkedIn | Instagram | Twitter | Facebook Our commitment to Diversity, Equity, and Inclusion At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion

Responsibilities

Manage a portfolio of retail FMCG partners in Algeria while analyzing and interpreting retail audit data to provide actionable insights. Ensure clear communication and maintain client satisfaction through effective relationship management.