JOB DESCRIPTION

Title: Customer Success Executive
Contract Type: Permanent
Office Location: Remote
Job Summary
We’re looking for a motivated and organised individual to join our team as a Customer Success Executive. You’ll be the point of contact for our customers, ensuring queries are handled promptly and professionally, while also supporting the wider team with day-to-day administrative tasks

Responsibilities

• Respond to customer enquiries via phone and email ensuring a positive and professional experience.
• Manage incoming calls and correspondence, escalating issues when necessary.
• Process orders and maintain accurate customer records for tier 2 & 3 Enterprise accounts.
• Assist with booking in/ out and ensuring records with the warehouse are up to date.
• Provide general administrative support, including filing, data entry, and scheduling.
• Assist with coordination between internal departments to resolve customer needs.
• Support ad hoc projects and office tasks as and when required.

Skills

• Previous experience in a customer success or account management role
• Strong organisational and time management skills.
• Confident and professional telephone manner.
• Proficiency in Microsoft Office (Excel, Word, Outlook).
• Experience in SAP or other ERP systems, desirable but not essential.
• Ability to work independently as well as part of a team.
• Strong attention to detail and accuracy.
• Experience with purchase orders or order processing is desirable.
• Commercially focused

What We Offer

• A supportive and friendly team environment.
• Training and development opportunities.
• Competitive salary
• Flexible working, staff discounts, holiday allowance, pension.

At Pulsin you’ll join a team that values integrity, growth, and customer-centricity. We offer competitive compensation, benefits, and opportunities for career advancement as our business continues to grow. This role is ideal for someone looking for an entry to mid-level customer success role.

• Respond to customer enquiries via phone and email ensuring a positive and professional experience.
• Manage incoming calls and correspondence, escalating issues when necessary.
• Process orders and maintain accurate customer records for tier 2 & 3 Enterprise accounts.
• Assist with booking in/ out and ensuring records with the warehouse are up to date.
• Provide general administrative support, including filing, data entry, and scheduling.
• Assist with coordination between internal departments to resolve customer needs.
• Support ad hoc projects and office tasks as and when required