Full job description

Customer Success Manager - Account Manager

Location: Cardiff Free Parking

Salary: £28k - £37k Basic £52k - £62k OTE (Uncapped) Great benefits and career progression.

The Company

A leading provider of technology driven communication products and solutions to business clients in the UK.

A People and customer orientated business offering very strong career prospects and great benefits.

The Role Customer Success Manager - Account Manager

This is an exciting sales role where you will proactively support the Sales Teams with high value customers.

You will play key role in improving our customer experience as you will manage the end-to-end process for complex deals.

In this role you will:

Support the Sales Managers and teams in achieving all business targets by dealing with any service and complaint issues from customers.
You will provide a single point of contact directly for clients experiencing service issues.
You will manage the pre- and post-sale relationship with high value clients.
You will liaise with internal departments to arrange escalations where necessary on any delayed serviced to the client.
You will create business cases to resolve any issues with billing or service and follow through to completion.
Ensure the highest standard of professional conduct and service to both customers and colleagues.
A background in telecoms would be extremely advantageous.

The Candidate - Customer Success Manager - Account Manager

To be successful in the role you will have the following experience:

Experience in a customer service/Sales / Project Management
Excellent communications skills
Good problem solver and a passion for providing excellent service.
Be accurate, detail orientated and the ability to spot opportunities for improvement
You will be able to handle high workloads and prioritise tasks
A team player with the ability to work independently.

How To Apply:

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Responsibilities