Customer Success Executive at Red River

Mexico City, Mexico City, Mexico -

Full Time

Start Date

Immediate

Expiry Date

06 Mar, 26

Salary

0.0

Posted On

06 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success Management, Technical Sales, Project Management, Account Planning, DevOps, Agile Concepts, Application Development, Public Cloud, Communication Skills, Interpersonal Skills, Decision-Making, Problem-Solving, Negotiation Skills, Coordination, Customer Engagement

Industry

IT Services and IT Consulting

Description

The Customer Success Executive (CSE) is responsible for working independently and leading the resolution of varied and non-routine complex customer challenges, exercising independent judgment and creative solutioning to achieve customer success. The CSE may coordinate the activities of other team members (team lead) to ensure successful completion of projects and assignments. This role proactively identifies and develops strategies for expansion within existing accounts and collaborates with sales teams on new business opportunities. The CSE is responsible for mentoring and providing guidance and advice to new team members, serving as an expert resource for the team, and contributes to the development and improvement of customer success methodologies. Note: This role may come into contact with confidential or sensitive customer information requiring special treatment in accordance with Red Hat policies and applicable privacy laws. What you will do: Lead the development and execution of complex customer success plans for strategic accounts, coordinating cross-functional teams to achieve customer objectives. Proactively identify and mitigate risks to customer success, developing and implementing mitigation strategies. Analyze customer data to identify trends and insights, informing strategic decision-making and product development. Evaluate customer knowledge, product adoption levels, and cloud readiness to provide tailored support and maximize value realization. Orchestrate customer success plans with discrete initiatives to achieve customers’ desired outcomes by involving technical execution teams (Adopion Teams, Red Hat Services, and/or Partners). Identify opportunities for increased consumption, track monthly consumption against targets, identify and/or plan critical deployment timelines and milestones. Be the Voice of the Customer. Share insights and best practices, and connect with appropriate Red Hat teams. Work collaboratively with enterprise sales teams across a diverse account base on strategies for promoting adoption, account expansion and retention, and loyalty. Support the sales team to ensure that financial targets are achieved, including subscriptions for Red Hat’s offerings. Contribute to the development and refinement of customer success methodologies and processes. Guiding and conducting presentations for customers, the general public, and internal audiences. What you will bring: 7+ years working in a client-facing role in enterprise software from a customer success management, technical sales, and technical project management perspective. Experience with technical project planning and execution management. Experience with account planning with a focus on the Success Plan and Initiatives to identify best practices and areas of improvement to advance product adoption. Experience with DevOps and agile concepts, application development, and deployment tools. Practical experience with one or more Public Cloud providers (AWS, Azure, GCP, IBM Cloud) and their integration with enterprise customers is a plus, with recent Public Cloud certification. Customer Engagement: Deep understanding of customer challenges and the ability to coordinate effective responses to issues. Consultative Facilitation: Proficient in independently leading consultative, customer-facing engagements. Communication Skills: Exceptional verbal and written communication capabilities. Interpersonal Skills: Strong ability to build and maintain positive customer relationships. Decision-Making and Problem-Solving: Demonstrated expertise in making decisions and resolving problems effectively. Negotiation Skills: Skilled in negotiating to achieve favorable outcomes. Coordination: Effectively organizing tasks, managing time, and aligning individual contributions to meet team deadlines and objectives. Business Proficient in English About Red Hat Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact. Inclusion at Red Hat Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village. Equal Opportunity Policy (EEO) Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law. Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee. Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email application-assistance@redhat.com. General inquiries, such as those regarding the status of a job application, will not receive a reply. We’re the world’s leading provider of enterprise open source solutions—including Linux, cloud, container, and Kubernetes. We deliver hardened solutions that make it easier for enterprises to work across platforms and environments, from the core datacenter to the network edge. At Red Hat, our commitment to open source extends beyond technology into virtually everything we do. We collaborate and share ideas, create inclusive communities, and welcome diverse perspectives from all Red Hatters, no matter their role. It’s what makes us who we are. Some of the most knowledgeable and passionate people in the technology industry work here. Whether we’re building software, championing our products, or training new associates, we’re collaborating openly to make a difference in the world of open source and beyond.

Responsibilities

The Customer Success Executive leads the development and execution of complex customer success plans for strategic accounts, coordinating cross-functional teams to achieve customer objectives. They proactively identify risks to customer success and develop strategies for account expansion and retention.