Customer Success Executive (Saudi Accent) at Nasoft.eg

Sheikh Zayed, Giza, Egypt -

Full Time

Start Date

Immediate

Expiry Date

28 Feb, 26

Salary

0.0

Posted On

30 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success, Account Management, Customer Support, SaaS Onboarding, Communication Skills, Customer Empathy, Problem-Solving, Conflict Resolution, Time Management, CRM Systems, Customer Lifecycle Metrics

Industry

Human Resources Services

Description

• Manage the onboarding process for SMB customers and ensure a smooth product adoption experience. • Handle daily customer inquiries through calls, messages, and WhatsApp, ensuring fast and effective resolution. • Maintain regular engagement with customers to improve retention and product usage. • Monitor customer activity, identify usage gaps, and proactively re-engage low-usage accounts. • Educate customers on new features, product updates, and best practices to maximize value. • Identify upselling and cross-selling opportunities based on customer needs. • Log all customer interactions, issues, and follow-ups accurately within the CRM. • Coordinate with Product and Technical teams to escalate and resolve complex issues. • Prepare periodic reports on customer health, usage trends, and satisfaction levels. • Perform any other related duties as assigned. • Bachelor’s degree or diploma in Business, Communications, or any related field. • 1–3 years of experience in Customer Success, Account Management, Customer Support, or SaaS onboarding. • Saudi/Gulf dialect is highly preferred. • Experience with SaaS platforms or GCC-based clients is a strong plus. • Strong communication and customer empathy skills. • Good problem-solving, conflict-resolution, and time-management abilities. • Familiarity with CRM systems and customer lifecycle metrics. Working Conditions • Total working hours: 9 hours daily (8 hours work + 1-hour break). • Work mode: Office-based • Location: Sheikh Zayed. • Two days off per week. • Performance evaluation based on customer retention, activation rate, response time, task completion, and customer satisfaction. ▪ Competitive base salary + attractive commission structure. ▪ Professional development and career advancement opportunities. ▪ Supportive, energetic, and multicultural team environment. ▪ Social and medical insurance coverage. ▪ Learning & Development programs (L&D)

Responsibilities

The Customer Success Executive will manage the onboarding process for SMB customers and ensure a smooth product adoption experience. They will handle daily customer inquiries and maintain regular engagement to improve retention and product usage.