Customer Success Executive at TechX Corporation

Hanoi, , Vietnam -

Full Time

Start Date

Immediate

Expiry Date

08 Jun, 26

Salary

0.0

Posted On

10 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Support, Coordination, Communication, Relationship Management, Internal Collaboration, Process Execution, CRM Systems, Attention To Detail, Time Management, Customer Journey, Account Management, Proposal Preparation

Industry

IT Services and IT Consulting

Description

Company Overview: At TechX, we are pioneers in delivering cutting-edge solutions that empower businesses to thrive in today’s digital landscape. With a strong focus on Cloud Transformation (AWS), Data Modernization, and Generative AI, we bring unparalleled expertise to drive innovation, efficiency, and growth for our clients. We specialize in banking and financial services, retail, manufacturing, and transportation, delivering impactful solutions that address industry-specific challenges and significant market shifts. Together, we’ll build a future where innovation knows no limits. Job Overview: We are looking for a Customer Success Executive who will play a key role in ensuring seamless execution and post-sales success for our top enterprise clients. This role is ideal for someone who is organized, detail-oriented, and customer-focused, with strong coordination and communication skills. You will act as a vital connector between clients and internal teams (Product, Delivery, Engineering), helping to maintain alignment and ensure client satisfaction across the entire customer journey. Key Responsibilities: 1. Client Support & Coordination Follow through on key post-sales activities including: meeting notes, document handovers, action tracking, and project updates Coordinate closely with internal teams (BA, PM, Developers) to ensure customer commitments are met Log and manage all customer communications and timelines in CRM and other tools 2. Communication & Relationship Management Maintain clear and professional communication with enterprise clients (banking, aviation, fintech, etc.) Serve as a reliable point of contact for operational updates, helping clients feel supported and informed Represent TechX’s service excellence and contribute to long-term client trust 3. Internal Collaboration Partner with Account Managers and Sales Coordinators to ensure a seamless customer experience Provide feedback to improve delivery processes and documentation Collaborate on special projects and prepare client proposals, bidding documents, and other client-facing materials 4. Process & Execution Discipline Ensure workflows, documents, and CRM records are properly maintained Operate with a “no task left behind” mindset — small details matter Take ownership of checklists, delivery deadlines, and team schedules Key Requirements: Bachelor’s degree in Business, Marketing, IT, or related field 2+ years of experience in Customer Support, Sales Support, or Key Account Management Familiarity with CRM systems, document workflows, and collaborative tools Strong attention to detail and ability to manage multiple timelines and priorities Excellent communication and interpersonal skills, both in Vietnamese and basic English (especially email) Experience working with large clients in banking, aviation, and insurance. What We Offer: Innovative Environment: A dynamic and collaborative work environment where innovation is encouraged. Professional Growth: Opportunities for professional growth and development through continuous learning and exposure to cutting-edge technologies. Competitive Package: Competitive salary and benefits package Impactful Work: The chance to work on cutting-edge projects with industry-leading clients, making a tangible impact on their business success. Apply now! Due to the high volume of applicants, only shortlisted candidates will be contacted. We apologize for this inconvenience!

Responsibilities

The Executive will ensure seamless post-sales success for enterprise clients by coordinating key activities like meeting follow-ups, action tracking, and maintaining clear communication channels between clients and internal teams such as Product and Engineering. This role involves serving as a reliable point of contact for operational updates and partnering internally to ensure customer commitments are met and service excellence is maintained.