ABOUT RVEZY

RVezy is an innovative travel experience company that brings aspiring vacationers and RV owners together. Founded in 2016, we provide a platform for RV rentals available across most of Canada and the United States.
RVezy serves thousands of hosts and guests across North America, and you will be helping ensure they have a safe, secure, and enjoyable experience throughout each RV rental. We have a tight-knit team that has meaningful relationships with one another. To see how we started, check out our pitch on Dragon’s Den. Since then, we have grown exponentially, and our three-year revenue increased 286%, as mentioned in the Globe and Mail’s: Canada’s Top Growing Companies 2023.
Check out our reviews on Glassdoor and Indeed. We were also named one of Ottawa’s Best Places to Work! If you want a sneak peek at what it’s like to work here, check out our Life at RVezy Instagram!

QUALIFICATIONS:

Competencies, skills, and attributes:

• Bilingualism: You must be comfortable speaking English and French, and helping our customers in both languages.
• Co-op Enrollment: You must be enrolled in your university’s COOP program to be eligible for this opportunity.
• Availability: You must be available from May 5, 2025 - September 1, 2025 for this internship.
• Strong Communication Skills: Exceptional verbal and written communication skills with the ability to engage with customers effectively across phone, email, and live chat.
• Problem-Solving Abilities: Analytical mindset with a knack for identifying issues, proposing solutions, and escalating when necessary.
• Customer-Centric Mindset: A genuine passion for delivering excellent customer experiences and resolving concerns with empathy and professionalism.
• Adaptability: Comfortable working in a fast-paced environment and adapting to new tools, processes, and challenges.
• Team Collaboration: Able to work effectively with team members and contribute to a supportive, team-oriented work culture.
• Curiosity and Willingness to Learn: Excited to gain hands-on experience in a startup environment and open to feedback for personal and professional development.

Bonus points if you:

• Are an outdoor enthusiast.
• Have experience or are interested in working at a startup.
• Speak Spanish.
• Have experience using a CRM or other communication platforms such as Zendesk.

HOW TO APPLY

Want to stand out? At RVezy, we’re looking for someone who is willing to go that extra mile, so we’re asking you to do a little more than just click the “Apply Now” button.

• Go to RVezy.com and create an account.
• Click “Rent an RV” and search Yellowknife. Using the filters at the top of the page, select “Drivable” as the RV type and find the RV with the title RVezy Elite.
• When you’re on the listing, scroll toward the bottom and find “Ask a Question.”
• In the message to the owner, introduce yourself and tell us about a time you went camping (or share another outdoor or travel experience) and tell us why you would be a great fit for the position. We want to get to know you! Enter whatever dates and location you please.
• Then just submit your resume with the rest of the application as normal.

ABOUT THE ROLE

You will be joining a small and growing team of customer success experts located in Centretown, nestled between some of Ottawa’s best restaurants and pubs. We are a company driven by our culture of customer obsession and continuous improvement. This is a 4-month internship opportunity for a student enrolled in their school’s COOP program for the summer 2025 semester.

KEY RESPONSIBILITIES:

• Deliver Exceptional User Support: Respond to user inquiries through phone, live chat, and email, ensuring prompt and professional assistance at every touchpoint.
• Master the Platform and Provide Expert Solutions: Develop a deep understanding of the RVezy platform to troubleshoot issues, resolve user concerns, and ensure a seamless experience.
• Proactively Educate Users: Share helpful tips, resources, and best practices to empower users and enhance their experience with the platform.
• Foster Trusting User Relationships: Build strong, positive relationships with users through effective communication and a customer-first mindset.
• Act as the Voice of the Customer: Collaborate with internal teams by providing actionable feedback from users to improve our platform and services.
• Contribute to Team Goals and Initiatives: Support the Customer Success team in achieving KPIs and objectives, such as customer satisfaction, retention, and engagement.
• Assist in Process Improvement: Identify recurring issues or areas for improvement in customer workflows and recommend solutions to optimize the customer experience.