ABOUT US

Hawk is the leading provider of AI-supported anti-money laundering and fraud detection technology. Banks and payment providers globally are using Hawk’s powerful combination of traditional rules and explainable AI to improve the effectiveness of their AML compliance and fraud prevention by identifying more crime while maximizing efficiency by reducing false positives. With our solution, we are playing a vital role in the global fight against Money Laundering, Fraud, or the financing of terrorism. We offer a culture of mutual trust, support and passion – while providing individuals with opportunities to grow professionally and make a difference in the world.

As a trusted advisor, you will:

• Drive customer success – Minimise time-to-revenue in collaboration with Solution Consulting and Product teams.
• Exceed revenue targets – Manage cARR growth through renewals, cross-sells, and custom development opportunities.
• Maximise retention & mitigate churn – Conduct regular check-ins, QBRs, and consultative meetings with senior executives.
• Enhance customer satisfaction – Continuously improve NPS by ensuring a seamless and valuable customer experience.
• Monitor and optimize usage – Track product adoption and proactively address customer needs.
• Develop training & educational materials – Support customers with tailored resources and address concerns to improve the overall experience.