COME SHAPE THE FUTURE OF EDUCATION WITH US.

At Compass, we’re on a mission to transform the school day for everyone. From staff and students to families and administrators, we build smart, seamless technology that empowers people to focus on what really matters: learning, growing, and thriving.
That mission has fuelled our growth into a global scale-up, now supporting over 5,000 schools across 3 countries. Backed by a team of 260+ passionate professionals, our all-in-one school management platform is redefining how education communities connect, communicate, and operate.

ABOUT THE ROLE

As a Customer Success Executive, you will lead and deliver successful end-to-end Compass implementation for our schools in the Independent School sector.
Acting as a key liaison between clients and internal teams, this role drives effective project execution, change management, and stakeholder alignment. It combines hands-on consulting, training, and configuration guidance.

WHAT YOU’LL DO:

• Act as a key liaison with client personnel to ensure project milestones and deliverables are clearly communicated, understood and on track.
• Conduct regular training sessions with client teams to support system configuration, testing and operational efficiency.
• Facilitate personalised consulting engagements, offering guidance on workflows, configuration best practices and business process alignment.
• Drive effective change management processes by ensuring all configurations are tested, iterated, approved and successfully deployed.
• Lead the implementation of multiple product modules across a unified platform or solution suite.
• Oversee and manage end-to-end software implementations for complex or strategic customers, ensuring delivery is on time and of high quality.
• Partner closely with the client-side project manager to support clear communication and stakeholder alignment.
• Coordinate across assigned implementation resources to ensure all project components are progressing according to plan.
• Collaborate with internal consultants, engineers and cross-functional teams to align on implementation timelines and execution.
• Share client-specific context and considerations with internal stakeholders. This may include regional market insights, project timelines and strategic priorities.
• Act as a lead representative for the implementation function by partnering with Sales, Product and Customer Experience teams to ensure a cohesive customer journey.
• Provide mentoring and onboarding support for junior implementation team members.