CoPilot AI is a Vancouver-based SaaS start-up with a mission: to innovate the way people grow their business by humanizing digital interactions in a scalable way.
We believe in maximizing authentic and mutually beneficial human connections for business growth, which is why CoPilot AI automatically targets qualified people on social media, initiates one-to-one conversations, and surfaces timely sales opportunities without requiring any cold calling, events, or expensive advertising. Our goal is to create a place where our customers can have more meaningful conversations at scale.
As we scale into the next phase, we are looking for a Vancouver-based Customer Success Intern to join our Customer Success team for an 8-month term!

THE ROLE

Reporting to the Head of Customer Success, the Customer Success Intern will gain hands-on experience across key areas of our SaaS customer success operations, splitting time between two departments for a full view of the customer journey.
The Customer Success Intern plays a critical role in CoPilot AI’s ambitious growth plans and seamlessly combines industry knowledge, innovative vision, emotional intelligence, thought leadership, and a solutions-driven approach to promote excellence in alignment with CoPilot AI’s people-first culture.

WHAT YOU’LL DO:

• Guide Early-Stage Customer Success: You’ll be instrumental in ensuring our solo segment customers get onboarded efficiently into our application. Your primary focus will be on helping these customers achieve early success, setting them up for a positive and long-lasting relationship with us.
• Manage Customer Onboarding & Early Journey: You’ll take ownership of the early-stage customer journey for designated accounts, providing the support and guidance necessary to ensure a smooth transition and rapid adoption of our product.
• Contribute to Customer Support: You’ll gain hands-on experience in customer support, addressing customer inquiries and providing solutions to help them overcome challenges and maximize their use of our platform.
• Support Customer Success Operations & Administration: You’ll be exposed to the backbone of our customer success efforts, contributing to overall customer success operations and administration. This could involve anything from process optimization to maintaining vital customer data.
• Touch on Data Operations: You’ll even get a taste of data operations, understanding how data informs our customer success strategies and helps us continually improve our services. This exposure will provide you with a well-rounded view of how a successful SaaS company operates.