Customer Success Intern (Fluent in Mandarin) (Position located in Singapore at KnowBe4

Singapore, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

23 Mar, 26

Salary

0.0

Posted On

23 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success, Onboarding, Communication, Organization, Detail-oriented, Teamwork, SaaS, Cybersecurity, CRM, Excel, Google Sheets, Gmail, Google Workspace, Mandarin

Industry

Computer and Network Security

Description

About KnowBe4 Join the cybersecurity company that puts security first; literally and without compromise. At KnowBe4, our AI-driven Human Risk Management platform empowers over 70,000 organizations worldwide to strengthen their security culture and transform their workforce from their biggest vulnerability into their strongest security asset. As the undisputed industry standard with unusually high customer retention rates and recognition as a Leader by G2 and TrustRadius, we're not just providing security awareness training - we're redefining what it means to be a trusted security partner in an increasingly complex threat landscape. Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings, there is always something exciting happening at KnowBe4. Please submit your resume in English. To learn more about our team and office culture in Singapore, visit the following links. Careers Page: https://www.knowbe4.com/careers/locations/singapore Glassdoor: https://www.glassdoor.com/Location/KnowBe4-Singapore-Location-EI_IE969384.0,7_IL.8,17_IC3235921.htm Dates of Program: June 1 - August 28, 2026 (13 weeks) Application Dates: You should apply as soon as possible but understand that because of our large pool of applicants, the selection process can take a few months. We strive to create a diverse group of interns as we feel that it improves the overall internship experience. The Customer Success Intern will support the Customer Success team in delivering a great customer experience and helping customers adopt and realize value from KnowBe4’s security awareness training and phishing simulation platform. This 3-month internship is designed for someone who’s eager to learn consultative customer engagement, onboarding best practices, and customer health/adoption management in a fast-paced SaaS environment. You’ll work alongside Customer Success Managers (CSMs), Renewal Specialists, and cross-functional partners (e.g., Support, Account Management) to assist with onboarding activities, customer communications, reporting, and internal process improvement. Responsibilities: Support customer onboarding activities by helping track tasks and milestones (e.g., account configuration checklists, training setup steps, campaign launch preparation). Assist in customer communications (email, calls, video) such as meeting follow-ups, onboarding reminders, and resource sharing—always with guidance and review from the team. Help customers get started with best practices by compiling and sharing approved KnowBe4 resources (templates, guides, recommended rollout steps). Leverage KnowBe4 assessments and reporting to support adoption insights (e.g., identifying participation rates, phishing outcomes, training completion trends). Monitor customer usage and health indicators by updating internal trackers/dashboards and escalating risks or blockers to the assigned CSM. Coordinate with Technical Support by gathering context, documenting issues clearly, and helping follow up on customer requests. Contribute to customer reviews by preparing data summaries for periodic check-ins or business reviews (e.g., usage highlights, outcomes achieved, next-step recommendations). Support renewal readiness by helping maintain accurate customer records, renewal dates, and engagement history; assist Renewal Specialists with administrative tasks. Maintain CRM hygiene by updating contact details, notes, activities, and customer status in Salesforce (or the company CRM). Minimum Qualifications: Currently pursuing or recently completed a diploma/degree in Business, Communications, Information Systems, Cybersecurity, or a related field Comfortable with spreadsheets and documents (Excel/Google Sheets; Word/Google Docs) Familiarity with email and collaboration tools (Gmail, Google Workspace) IT experience/exposure is a plus Strong verbal and written communications Organized, detail-oriented, and able to manage multiple tasks with guidance Curious, coachable, and comfortable working in a team environment Fluent in Mandarin Preferred Qualifications: Interest in cybersecurity, SaaS, or customer-facing roles Exposure to CRM tools (e.g., Salesforce) Experience working on projects involving customer support, onboarding, training, or account management (school, part-time, or internships) Our Fantastic Benefits We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits. Note: An applicant assessment and background check may be part of your hiring procedure. Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation. No recruitment agencies, please.

Responsibilities

The Customer Success Intern will support the Customer Success team in delivering a great customer experience and assisting with onboarding activities, customer communications, and reporting. The role involves monitoring customer usage and health indicators and contributing to customer reviews.