ABOUT YOU

• Professionally proficient in English
• Eager to learn and discover
• Dynamic and adaptable
• Solution-orientated
• Great plus: Professionally proficient in German or French, prior usage/knowledge of Salesforce

ABOUT US

NinjaOne automates the hardest parts of IT to deliver visibility, security, and control over all endpoints for more than 30,000 customers. The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support. NinjaOne is #1 on G2 in endpoint management, patch management, remote monitoring and management, and mobile device management.

ABOUT THE ROLE

As part of the Customer Success team at NinjaOne, you will assist the Customer Success Managers with their tasks, and you will be also involved in helping the management team to empower the organization.
Location - Berlin, Germany

WHAT YOU’LL BE DOING

• Calling customers for various reasons (follow-up, billing, welcoming them to NinjaOne)
• Preparing and sending administrative documents
• Learning how to use Salesforce and Dealhub as part of your daily tools
• Participating in the creation of our sales enablement framework (e.g. building our competitive intel tools, learning how to use the SPIN framework etc.)
• Creating presentations for internal and external use to improve communication and messaging
• Participating in customer meetings
• Working on streamlining our operations and enhancing coordination between departments (e.g. Billing, Product Marketing, Sales Ops, etc.) to achieve peak efficiency and elevate the overall customer experience
• Creating templates and e-mails that our team will be using in the communication with our partners
• Building and conducting questionnaires for our customer base
• Consistently work with the team managers to update our internal knowledge base and training material
• Other duties as needed