Customer Success Key Account Associate at The Magnet Group

Washington, Missouri, United States -

Full Time

Start Date

Immediate

Expiry Date

03 Jun, 26

Salary

0.0

Posted On

05 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Account Management, Inbound Calls, Email Communication, Quote Facilitation, Order Processing, Data Entry, Research, Problem Solving, Negotiation, Time Management, Multi-tasking, Independent Judgment, Detail-Oriented, Microsoft Office, Sales

Industry

Manufacturing

Description

Description FLSA Classification Hourly Reports to Customer Service Manager Hours Monday – Friday 8:00-4:30 One Day a Week 8:30-5:00 JOB DESCRIPTION Summary/objective This position is required to develop a good working relationship with our Key Account customers to enhance customer satisfaction and customer retention. Respond to all inquiries, cancellation requests, and sales requests within specified timeframe. Determine the most crucial needs of the customers and carry them out to ensure that they receive first-class customer care and service. Inbound client calls Facilitate quotes Submit via email quotes to clients in the acceptable timeframe Respond to email requests in the acceptable timeframe Attend required meetings as applicable Research and handle client claims Order process Order status Update order tracking Generate re-do orders Return customer voicemails in the acceptable time frame Enter client sample requests Cross training with peer roles Order hold follow-up Respond to website chat requests QUALIFICATIONS Required High School Diploma or G.E.D. Preferred, but not required Minimum one to three years customer service experience Strong organizational skills and ability to work independently Computer literate Proficient in Microsoft Office Good sales and marketing background Data entry Good oral and written communication skills. Good negotiation skills and customer service skills QA skills Good Interpersonal Relationships Problem solving ability Proficient in multi-tasking Ability to exercise independent judgment and work with minimal supervision. Must be detail-oriented, can plan, organize, set priorities and manage multiple projects. Good analytical, problem solving and time management skills. Self-starter and self-finisher. Handles difficult customers with diplomacy and tact Work environment Climate controlled environment Physical demands While performing the duties of this job, the associate is frequently required to stand, walk, climb, stoop, talk, hear, reach, grasp with hands, feel, and sit. The associate is occasionally required to kneel, push and pull to move objects. The associate must exert up to 5 pounds of force occasionally and/or a light amount of force frequently to lift, carry, push, pull, or otherwise move objects. Specific vision abilities required by this job include concentrated attention and close vision, far vision, color vision, depth perception and the ability to bring object into sharp focus. Other duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Responsibilities

This role focuses on developing strong relationships with Key Account customers to boost satisfaction and retention by promptly responding to all inquiries, cancellation requests, and sales requests. The associate will determine crucial customer needs and execute tasks like facilitating quotes, processing orders, handling claims, and managing customer communications across various channels.