Customer Success / Key Account Manager (f/m/d) - Berlin at CYCLE Mobility Holding GmbH

Berlin, , Germany -

Full Time

Start Date

Immediate

Expiry Date

29 Sep, 26

Salary

0.0

Posted On

01 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Key Account Management, Customer Success, B2B Sales, Communication, Negotiation, CRM Systems, German Language, English Language, Logistics Management, Fleet Management, Conflict Resolution, Strategic Account Growth

Industry

Logistics;Transportation;Supply Chain and Storage

Description

About us At CYCLE, we’re redefining urban mobility for the people who keep cities moving: couriers, riders, and delivery pros. Our e-bike subscription service combines durable vehicles, fast repairs, and real support, everything riders need to stay on the road. From Berlin to London, Vienna to Amsterdam, we operate in 200+ cities across Europe, providing thousands of riders with bikes built for work, not for show. Our mission is simple: make last-mile delivery more reliable, affordable, and sustainable, one ride at a time. With every bike we deploy, we’re helping build the backbone of smarter, greener cities. Ride with us into the future – sustainable, efficient, and full speed ahead! Your Mission As a Customer Success / Key Account Manager, you will be the main point of contact for our B2B delivery customers. You will manage existing customer relationships, ensure high customer satisfaction, and grow accounts strategically. Independently managing and growing B2B key accounts (e.g. quick commerce and delivery services) Building long-term, trust-based customer relationships Regularly aligning with customers on needs, fleet size and service quality Acting as the interface between customers and internal teams (Operations, Fleet, Product) Identifying growth and cross-/upsell potential within existing accounts Handling escalations and ensuring fast resolutions Preparing reports and business reviews for customers Your skills and qualifications Several years of experience in key account management, customer success or B2B sales Experience managing demanding B2B customers, ideally in logistics, mobility or platform businesses Strong communication and negotiation skills Solution-oriented, proactive way of working Confident use of CRM systems Good German and English skills Nice to have Experience with quick-commerce or delivery service customers Understanding of fleet and logistics processes Willingness to travel for customer meetings within the DACH region What you can expect from us Competitive salary aligned with your skills and experience Comprehensive benefits package, including private healthcare (Medicover) and Medicover Sport Direct ownership of key strategic customer relationships Varied role with a lot of customer interaction Flexible working hours and remote/hybrid options A growing company with short decision-making paths Diversity CYCLE values diversity and is an equal opportunity employer, providing a safe and inclusive space for everyone. No matter your gender, gender identity, age, disability, body size, race, religion, sexual orientation or nationality, we would love to receive your application! If there is anything we can do to make your recruiting process more comfortable or accessible, please don’t hesitate to let us know in advance. How to reach us

Responsibilities

Manage and grow B2B key accounts for delivery services, ensuring high customer satisfaction and long-term relationships. Act as the primary interface between customers and internal operations, fleet, and product teams.