Customer Success Lead (Bangalore - Remote) at BrowserStack

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

30 Dec, 25

Salary

0.0

Posted On

01 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success, Customer Lifecycle Management, Training Sessions, Product Usage, Cross-Sells, Up-Sells, Renewals, Churn Prevention, Communication Skills, Business Needs Identification, ROI Demonstration, Flexibility, QA/Testing Experience

Industry

Software Development

Description

Who are we and what do we do? BrowserStack is the world’s leading cloud-based software testing platform, empowering over 50,000 customers—including Amazon, Microsoft, Meta, and Google—to deliver high-quality software at speed. Founded in 2011 by Ritesh Arora and Nakul Aggarwal, the company has grown to support more than two million tests daily across 22 global data centers, providing instant access to 35,000+ real devices and browsers. With over 1,200 employees and a remote-first approach, BrowserStack operates at the intersection of scale, reliability, and innovation. Its suite of products spans manual and automated testing, visual regression, accessibility, and test management—all designed to simplify the testing process for modern development teams. Behind the scenes, BrowserStack continues to push the boundaries with AI capabilities like smart test case generation and design, flakiness detection, auto-healing and more —helping teams reduce maintenance overhead, debug faster, and catch issues earlier in the development lifecycle. Recognized for its innovation and growth, BrowserStack has been named to the Forbes Cloud 100 list for four consecutive years. With backing from investors like Accel, Bond, and Insight Partners, the company continues to expand its product offerings and global footprint. Joining BrowserStack means being part of a mission-driven team dedicated to shaping the future of software testing. Role in nutshell: Driving customer advocacy, you will assist clients to realize value from BrowserStack’s product portfolio, and help them use our products to meet their goals. With a solid understanding of tech, you will manage multiple stakeholders, drive engagement with customers at key points in the customer journey, and get them onboarded and adopted on our products. Desired experience: 7-10 years of experience in Customer Success/Customer facing role Extensive experience in Customer Lifecycle Management, from onboarding to retention. Skilled in conducting training sessions and leveraging playbooks for smooth adoption. Proficient in driving product usage through check-ins, adoption insights, and engagement tracking. Strong track record in cross-sells, up-sells, and renewals alongside AEs. Experienced in churn prevention, proactive renewals, and resolving customer concerns. Background in complex technology products with a deep understanding of business environments. Excellent communication skills across email, phone, and in-person interactions. Adept at identifying business needs, process gaps, and translating them into opportunities. Ability to demonstrate ROI to both technical and executive audiences. Flexible to work in shifts; QA/testing experience is a plus. Key Responsibilities: Manage multiple priorities for enterprise and strategic customers. Onboard and train customers for effective platform usage. Deliver personalized product demos and webinars. Identify risks and implement mitigation strategies for retention and growth. Collaborate with AE/Renewals teams to ensure seamless renewals. Lead quarterly/monthly reviews, offering best practices and guidance. Foster customer advocacy within your portfolio. Benefits: In addition to your total compensation, you will be eligible for following benefits, which will be governed by the Company policy: Medical insurance for self, spouse, upto 2 dependent children and Parents or Parents-in-law up to INR 5,00,000 Gratuity as per payment of Gratuity Act, 1972 Unlimited Time Off to ensure our people invest in their wellbeing, to rest and rejuvenate, spend quality time with family and friends Remote-First work environment that allows our people to work from home Remote-First Allowance for home office setup, connectivity, accessories, co-working spaces, wellbeing to ensure an amazing remote work experience At BrowserStack we’re building the testing infrastructure for the world. We’re extremely curious, passionate, and customer-obsessed about our mission of empowering developers to build amazing experiences. We know we’ll grow only when our people grow—so we build teams that are open, transparent, collaborative, and above all supportive. We’re remote-first and our people have the choice to work from anywhere—it’s our core values that bring us all together and drive everything we do. We’re thinkers, movers, innovators, and doers who believe no feat is too big to achieve. We strive to deliver awesome results, fast; and in that way, we’re a lot like you.

Responsibilities

Manage multiple priorities for enterprise and strategic customers while onboarding and training them for effective platform usage. Deliver personalized product demos and webinars, and collaborate with teams to ensure seamless renewals.