Customer Success Lead at Whiteball

, Maryland, United States -

Full Time

Start Date

Immediate

Expiry Date

27 Dec, 25

Salary

0.0

Posted On

28 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success, Account Management, Relationship Building, Customer Advocacy, Organizational Skills, Time Management, Training Delivery, Documentation Creation, Metric Reporting, Collaboration, Product Feedback, Google Workspace, Excel, Survey Tools, Jira

Industry

education

Description

Summary Drives customer adoption and satisfaction for high-value or complex accounts while also managing building and equipment operations to support customer-facing activities. Key Responsibilities Manage high-value or complex customer accounts and ensure achievement of business objectives. Develop long-term success plans and drive product/service adoption. Provide executive-level reporting and business reviews (including surveys and feedback summaries). Partner with Product to relay customer feedback and advocate for their needs. Onboard new customers and deliver product training. Maintain and update customer-facing knowledge bases and documentation. Gather customer insights to inform product roadmap decisions. Support internal initiatives such as content usage tracking, account creation, reporting, and monthly metrics. Work with internal teams to maintain course catalogs, LinkedIn updates, and customer demos. 3+ years in Customer Success, Account Management, or related role. Strong relationship-building and customer advocacy skills. Excellent organizational and time-management skills. Ability to deliver training, create documentation, and report on metrics. Experience collaborating with Product and Marketing teams to enhance customer outcomes. Demonstrated ability to effectively use and continuously enhance knowledge of Confluence, SharePoint, Google Workspace, Excel, survey tools (Microsoft Forms, Google Forms), and Jira. · Medical, dental, and vision coverage · Short and long-term disability coverage · Basic life insurance · Optional supplementary life insurance policy available · UKI will cover 100% of your individual premium for medical, dental, vision, disability, and basic life. · 401k plan with basic safe harbor matching (up to 4% match with 5% contribution) · 15 days of PTO annually for either vacation or sick days · 12 company holidays (same as 11 federal holidays) plus Christmas Eve

Responsibilities

Manage high-value or complex customer accounts to ensure achievement of business objectives. Develop long-term success plans and drive product/service adoption while providing executive-level reporting and business reviews.