SWEEP IS HIRING A SWEEP A STRATEGIC, HANDS-ON CUSTOMER SUCCESS LEADER TO DRIVE CUSTOMER OUTCOMES, RETENTION, AND COMMERCIAL GROWTH ACROSS OUR GLOBAL CLIENT BASE.

You will lead a high-performing team, and you’ll empower customers on their ESG journey, championing Sweep’s platform to create measurable sustainability impact.
This role reports to the Chief Revenue Officer and is based in London with flexible/hybrid working options. We welcome candidates from all backgrounds who share our passion for climate action and customer excellence.
Sweep maps climate and ESG data across an entire business to reduce carbon emissions, improve social and environmental performance, and create audit-ready reports to run the best sustainability programs. Sweep empowers companies to build resilience to global challenges with technology.

THAT SOUNDS JUST RIGHT FOR ME. WHAT DO I NEED TO BRING?

Glad you asked. This is who we’re looking for:

QUALIFICATIONS

Must-Have Qualifications:

• Significant experience (typically 5+ years) in Customer Success, Account Management, or related roles in SaaS/B2B environments
• Demonstrated success leading and developing teams
• Strong commercial acumen with a track record of driving renewals, upsells, and customer advocacy
• Excellent communication, interpersonal, and problem-solving skills
• Proficiency with CRM and Customer Success platforms; familiarity with Intercom is a plus

Preferred:

• Experience in ESG, sustainability, or regulatory compliance (e.g., CSRD)
• Multilingual capabilities
• Experience scaling customer success processes in a high-growth company

Qualities

• A hands-on problem solver, self-motivated with a glass half-full attitude
• An entrepreneurial mind, ready to launch and fail and iterate
• You’re an empathetic team player that is great at building lasting relationships
• Attuned to remote collaboration, using digital tools and meticulously documenting work
• A strong desire to evolve on the SaaS & Tech environment

Please refer the Job description for details