Customer Success Liaison at Sunbelt Home Solutions

St. Petersburg, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Sep, 26

Salary

23.0

Posted On

16 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, CRM Software, Project Coordination, Communication Skills, Problem Solving, Multitasking, Administrative Tasks, Reputation Management, Lead Perfection, Bilingual

Industry

Construction

Description

Join Our Team at Sunbelt Home Solutions! Sunbelt Home Solutions is on the hunt for a sharp, energetic, and detail-driven Customer Success Liaison to join our Production team! If you're someone who thrives on organization, loves connecting with people over the phone, and takes pride in delivering top-notch customer service, this is your chance to make a real impact. In this dynamic role, you’ll be the key link between our customers and internal teams—managing project updates, handling inbound and outbound communication, and keeping everything running smoothly behind the scenes. Responsibilities: * Primary point of contact for customers though the life cycle of their project * Handle inbound and outbound calls with professionalism and enthusiasm * Provide ongoing project updates and support to customers * Ensure exceptional customer satisfaction and manage reputation-related feedback * Use CRM software (preferably Lead Perfection) to track customer progress * Assist with project coordination and administrative tasks * Solve issues proactively and follow up to ensure successful resolutions * Collect customer reviews to support reputation management * Take final payment after project is complete Qualifications: * A positive, upbeat attitude and love for helping people * Prior experience in windows, doors, construction, or related trades is preferred. * Keen attention to detail * Excellent communication skills (verbal and written) * Proven problem-solving skills with a customer-first mindset * Proficiency in computer systems and CRM platforms (Lead Perfection experience a big plus) * Ability to multitask, prioritize, and collaborate with multiple departments * Bilingual is a plus but not required What We Offer: * Weekly Pay * Health, Dental, Vision Benefits after 90 days * 401K and PTO available * Advancement opportunities * Fun, collaborative team work environment * No weekends * Bonus opportunities * Full Time (Day shift) Pay: $20-$23/Hour + Bonus

Responsibilities

Act as the primary point of contact for customers throughout their project lifecycle, managing communication and updates. Coordinate with internal teams to ensure project success and handle final payments and customer reviews.