Customer Success Management Senior Specialist at Amadeus

Singapore, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

06 Apr, 26

Salary

0.0

Posted On

06 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success Management, Hospitality, Technical Expertise, Sales, Revenue Management, Communication Skills, Presentation Skills, Organizational Skills, Prioritization Skills, Customer Service Skills, Innovation, Collaboration, Account Management, Product Knowledge, Industry Trends, Risk Management

Industry

IT Services and IT Consulting

Description

Job Title Customer Success Management Senior Specialist Summary of the Role The Customer Success Management Senior Specialist role will be responsible for managing high-value hospitality accounts that require support across multiple integrated product sets. Will serve as a strategic partner to customers, ensuring their needs are aligned with Amadeus’ product roadmap and business goals. This role involves close collaboration with internal teams and external vendors, proactive account management, and a strong focus on customer experience and innovation. In This Role You’ll / Your Main Responsibilities Serve as the primary point of contact for assigned accounts, providing strategic guidance and advocating for product enhancements based on customer needs. Conduct quarterly business reviews, annual innovation sessions, and monthly progress updates to align customer goals with Amadeus’ offerings. Collaborate with internal teams (Product, Go-To-Market, Support, Technical) and external vendors (e.g., Property Management Systems, Payment Processors) to ensure seamless service delivery. Be responsible for renewing all non-bundle products, including standalone business intelligence and consortia. Support onboarding and ongoing service delivery, maintaining quality standards and proactively identifying opportunities or risks. Stay informed about industry trends and competitive landscape to provide relevant insights and recommendations to customers. About the Ideal Candidate Has 5+ years experience in hospitality or travel agency. They bring in technical expertise in systems such as Central Reservation System (CRS), Property Management System (PMS), Customer Relationship Management (CRM), and Channel Management. Has experience in sales or revenue management within the hospitality sector, with knowledge of hotel operations including hotel housekeeping and engineering. Demonstrates strong communication and presentation skills, with the ability to engage confidently with senior stakeholders. Possesses excellent organizational, prioritization, and customer service skills, and is committed to delivering innovative and inclusive solutions. What we can offer you 🎯 A critical mission and purpose - At Amadeus, you will power the future of travel with a critical mission and extraordinary purpose. 🌎 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture. 🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, from on-the-job training to formal activities, and daily interactions. 🤗 A caring environment – Amadeus fosters a caring environment that supports both professional growth and personal well-being. 💰 A complete rewards offer - Amadeus provides attractive compensation packages, including salary, bonus, caregiving and health benefits. 🌟 A flexible working model - Embrace our flexible working model, enabling you to excel wherever and however you work best. 🌈 A diverse, equitable, and inclusive community – We are committed to enabling each employee to reach their full potential by fostering a culture of belonging and fair treatment. 📈 A Reliable Company - Trust and reliability are fundamental to shaping our relationships with customers, partners, and employees. #LI-KA1 Diversity & Inclusion Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience. Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law. We are Amadeus and we make travel work better for everyone, everywhere. As part of our global team of 20,000+ passionate team members across 100+ locations, you’ll join a community united by a love for travel and technology. We’re not just shaping the future of travel; we’re using it as a force for good, enriching lives and supporting our planet. Here, you’ll be free to innovate and grow with driven colleagues. Join us on a journey where you will help us bring the world closer!

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Responsibilities

The role involves managing high-value hospitality accounts and serving as a strategic partner to ensure alignment with Amadeus’ product roadmap. Responsibilities include conducting business reviews, collaborating with internal teams, and supporting onboarding and service delivery.