Customer Success Manager at 1111 Systems

, , United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

04 Oct, 26

Salary

0.0

Posted On

06 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success Management, Account Management, Customer Research, Customer Analytics, Customer Relationship Management, Cross-functional Collaboration, Project Management, Client Portfolio Management, Process Improvement, Interpersonal Communication

Industry

IT Services and IT Consulting

Description

The Role: 11:11 is looking for an experienced Customer Success Manager to join our fast-paced, growing organization! This person will adopt and maintain customer experience programs and ongoing efforts company-wide. Customer experience and success management programs include: customer research and analytics, customer relationship management, customer success, and customer service. This role will work cross-functionally across the organization, collaborating with Marketing, Finance, Cloud Services, Cloud Support, Product Management, and Sales Leadership to improve the overall customer experience. This is a full-time remote position reporting to the Manager, Customer Success Team.   Responsibilities: * Manage the success of any assigned customers * Understand the company’s vision and goals for customer success and their respective contributions * Maintain the company’s customer success strategy * Coordinate with the team and other departments throughout the company, minimizing silos of systems, data, assumptions, hand-offs, performance, and customer touchpoints * Track customer data, including information from all systems to track customer lifetime interactions * Coordinate multi-department customer analytics programs * Provide effective communications that inform the team about customer experience realities, expectations, improvements and innovation techniques, and engagement opportunities * Continually improve processes, programs, and individual customer service skill set to improve the customer’s valuation of the company and to align with the customers’ needs * Collaborate with other teams on products, support, service delivery, and account management to improve customer experience * All other duties assigned   Qualifications: The following skills represent the minimum requirements to be considered for this position: * Bachelor’s degree in Business Administration, Computer Science, Information Systems, related field, or equivalent experience * Three years of Customer Success or Account Management experience * Strong communication and interpersonal skills * Excitement about working with multi-disciplined departments to accomplish common business and customer goals * Customer-centric and team-centric mindset * Ability to manage multiple projects, activities, and tasks simultaneously * Ability to develop and manage client portfolios * Sustain business growth and profitability by maximizing value The following skills represent additional proficiencies preferred to be successful in this position: * Ability to create a shared vision, inspire collaboration, and drive change with momentum * Extensive background in customer research and analytics techniques, customer strategy, and process improvement * Ability to navigate change with a leadership mindset To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions. Benefits: * Standard Life Pension Scheme * Healthcare Insurance Plan * Cash Plans * Income protection * Life assurance * Paid Vacation & Holidays * Leave of absences

Responsibilities

The role involves managing assigned customer success programs and collaborating cross-functionally to improve the overall customer experience. Key duties include tracking customer data, maintaining success strategies, and coordinating multi-department analytics programs.