Customer Success Manager at 3Shape

Szczecin, zachodniopomorskie, Poland -

Full Time

Start Date

Immediate

Expiry Date

13 May, 26

Salary

0.0

Posted On

12 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Inquiries Follow Up, Multi-Channel Communication, Onboarding Planning, Product Installation Verification, Hands-on Training Delivery, User Journey Monitoring, Cross-Departmental Interaction, Feedback Escalation, Tracking and Reporting, Administrative Tasks, CRM Data Entry, French Fluency, English Fluency, Russian Fluency, Ukrainian Fluency, Customer Orientation

Industry

Medical Device

Description

3 Shape: An exciting, visionary, and international place to work Join one of the most exciting Danish tech companies in the medical device industry and make an impact. With us you will be able to work on solutions used by thousands of dental professionals worldwide. We are currently looking for a Customer Success Manager who will ensure that a client does not just buy a 3Shape product, but has a positive experience with it, too after the initial purchase has taken place. He/she will be the customers guide through the world of TRIOS. To accomplish this, he/she builds relationships with end-users, customize the experience and provide training resources. All while following a very structured onboarding path to ensure excellent customer experiences and high promoter scores. Your key responsibilities will be: Provide prompt follow up and attention to customer inquiries. Communicate with customers via email, text, live-chat, phone calls or any other communication method as outlined by management. Plan the entire onboarding of your customers and assist them during their entire onboarding journey from the delivery date of their TRIOS until they are confident TRIOS users and scanning is a habit. Verify product installation to ensure that there are no issues. Delivers complete scanning hands-on training with the customer, together with a follow up training guidance. Monitor and follow up on the users onboarding journey. Interact with other departments and local academies and escalate customers feedback further. Tracking, Reporting and administrative tasks Setting up the customer’s account Enter client information into CRM or project management software. Monitor user’s progress through onboarding journey and follow up. To succeed in your role, you should possess the following competencies: Native or C2 level in French (mother tongue would be a plus), and advanced verbal and writing skills in English, Russian and Ukrainian Customer oriented approach, huge curiosity in people and willingness to help. Interest in dental world and strong ability to learn fast. Competent to learn a software. Strong Communicator—must be able to provide clear, concise training and advise to the customer. Able to guide dentists through the world of TRIOS with varied digital apprehensions. Global Mindset-Must be able to understand and effectively work across cultural boundaries. Problem solving and logical thinking skills—through focused listening and observation, can identify key issues and limiting factors. Ability to Multitask—can effectively function in a fast-paced / stressful environment with multiple agendas and timelines. Interpersonal Skills—viewed as engaging, approachable, eager to understand and listen. Required Education and Experience: High school diploma or equivalent Preferred Education and Experience: Previous experience in a customer support role. Previous experience as a dental assistant / dental lab and/or demonstrated use of TRIOS and/or other IOS would be a plus. We offer: Attractive office with relax zones located in Szczecin, Poland. A vibrant and international environment with social, diverse, and highly skilled and cooperative colleagues. An attractive Luxmed healthcare package with additional dentistry care. Fresh fruits, delicious and healthy lunches cooked by our canteen. We provide a great social work environment with many optional activities. Good work/life balance. Hybrid work possibility. Language courses with qualified teachers. We encourage all relevant applicants to apply. We are committed to celebrating human diversity, and we trust that the best way to reach outstanding business results, is by welcoming diverse people into our community. In compliance with the Whistleblower Protection Act, we inform candidates that an internal whistleblowing channel is available within our organization. About us 3Shape started with a simple idea - to make 3D scanning better. First, we applied it to the hearing industry, then we succeeded in dentistry. Twenty years later, 3Shape has 2,000+ employees globally. With the help of dental professionals and amazing colleagues we’re creating award-winning scanning and CAD/CAM solutions to change dentistry together! Together, we contribute to a better world. Experience the everyday #lifeat3Shape across the globe on LinkedIn.

Responsibilities

The Customer Success Manager will guide clients through the TRIOS world post-purchase, ensuring a positive experience by building relationships, customizing experiences, and providing training resources. Key duties include managing customer onboarding from delivery until scanning becomes a habit, verifying product installation, and delivering hands-on training.