Customer Success Manager - 4PL at C.H. Robinson

Dubai, Dubai, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

19 May, 26

Salary

0.0

Posted On

18 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

P&L Management, Financial Performance Oversight, Resource Allocation, Supply Chain Solutions Design, Strategic Planning, Global Alignment, Value Proposition Management, Executive Relationship Building, Escalation Point Management, Market Trend Analysis, Mentoring, Continuous Improvement, Negotiation, Conflict Resolution, Expectation Management, Team Leadership

Industry

Logistics;Transportation;Supply Chain and Storage

Description

C.H. Robinson is looking for a Customer Success Manager to join our Robinson Managed Solutions (RMS) 4PL division in Dubai. In this role, you’ll take ownership of one of our key global accounts, driving growth, strengthening the partnership, and ensuring our customer gains maximum value from our technology, expertise, and service offering. You’ll be the strategic connection between the customer and CHR, helping shape solutions, expand our impact, and ensure long‑term success. As the primary point of accountability, you will build strong, trust‑based relationships, influence executive‑level stakeholders, and lead initiatives that create measurable value. Your ability to align vision, anticipate needs, and advocate for the customer will be central to the success of this partnership. If this sounds like the challenge you’re looking for, we’d love to meet you. Join us and make a global impact! Responsibilities: The duties and responsibilities of this position consists of, but are not limited to, the following: Manage full P&L for a major global account. Oversee financial performance, including expenses and revenue forecasting. Allocate resources effectively and design supply chain solutions based on customer needs. Champion the enterprise technical and operational capabilities to customer goals and requirements Develop collaborative strategic plan reflecting both the customer and C.H. Robinson’s visions Align internal and external business functions across all global regions to support long term strategic plan Lead initiatives and manage projects to support customer value proposition Build trusted relationships with executive level customer contacts and serve as an escalation point Understand industry and market trends and apply to customer strategy and business reviews Provide guidance and mentoring to the Service Delivery teams Foster collaboration, continuous improvement, and a growth mindset. Required Qualifications: Minimum 2 years of similar experience within logistics or supply chain environment. Strong communication skills in English Ability to travel up to 25% (domestically and internationally) Preferred Qualifications: Bachelor’s degree from accredited college or university Advanced proficiency in Microsoft Office Suite of programs Knowledge of Supply Chain and/or Logistics industry Presentation experience with internal and external key decision makers Demonstrated experience in consultative and strategic sales Ability and desire to work in a fast-paced environment Strong negotiation and conflict resolution skills Demonstrates skill of managing internal and external customer expectations Proven ability to build, lead, and foster a team-oriented environment Values a diverse and inclusive work environment What We Offer: Employer‑provided visa sponsorship and work authorization support, with relocation handled independently by the candidate Meaningful opportunities for advancement within a dynamic, fast‑paced global organization. A collaborative, inclusive, and forward‑thinking work environment that values innovation and strategic insight. A multicultural setting offering the chance to strengthen and expand your language capabilities. Structured professional development, supported by access to comprehensive training platforms and learning resources. Your Health, Wealth, and Self Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including: Employee Insurance Benefits Variable Pay based on position Hybrid Work Model with Flexi Hours Paid time off to manage work-life balance Paid Maternity & Paternity Leaves Paid Public Holidays Reward & Recognition Program Special Mobility Assistance Employee Wellness Initiatives Plus a broad range of career development, networking, and team-building opportunities Equal Opportunity C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected. Why Do You Belong at C.H. Robinson? C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms and rank in the FORTUNE 200. We’ve been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses. As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.H. Robinson one of the World’s Most Admired Companies 2024, showcasing our position as a leader in our industry. Our commitment to excellence is further affirmed by being named a Great Place to Work 2023-24 by the Great Place to Work Institute, one of Forbes’ Best Employers for Diversity and one of America’s Greatest Workplaces in 2023 by Newsweek. Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world. For more information, visit us at www.chrobinson.com.

Responsibilities

The role involves managing the full Profit and Loss for a major global account, overseeing financial performance, and designing supply chain solutions tailored to customer needs. The manager will also act as the strategic connection, aligning internal and external functions across global regions to support long-term strategic plans.