Customer Success Manager (58771) at Parks Automotive Group

Cornelius, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

23 Mar, 26

Salary

0.0

Posted On

23 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Documentation Management, Regulatory Compliance, Process Improvement, Insurance Verification, Team Collaboration, Sales Support

Industry

Motor Vehicle Manufacturing

Description

Job Details Job Location: Parks Fleet Leasing - Cornelius, NC 28031 Position Type: Full Time Education Level: Not Specified Job Shift: Day Shift Job Category: Management Lease Information Management Take customer hand-offs to coordinate document production, completion and packaging to onboard in our lease accounting and crm system. Review and verify all new and renewed lease agreements for completeness and accuracy. Ensure all terms, conditions, and rates are correctly captured in the system. Coordinate with sales, internal customers, external customers and vendors to complete all required documents for onboarding into the lease accounting system. Documentation & Regulatory Requirements Monitor and maintain all required documentation for leasing agreements (e.g., proof of ID, credit checks, business licenses). Ensure compliance with internal policies and checklists and external regulations throughout the lease lifecycle. Coordinate periodic audits and support regulatory reporting. Customer Communication & Support Serve as the primary point of contact for customers regarding lease administration issues. Proactively notify customers about upcoming insurance/lease expirations, missing documents, or policy changes as requested. Provide guidance and resolution for customer queries related to compliance and documentation. Process Improvement & Reporting Track key metrics (e.g., lease accuracy, documentation compliance, insurance coverage rates). Recommend and help implement process improvements for lease and compliance management. Insurance Verification & Compliance Confirm that all customers maintain valid and adequate insurance as per lease agreement terms. Regularly audit customer insurance records, track policy expirations, and follow up for renewals. Liaise with insurance providers and customers to rectify lapses or deficiencies. Prepare regular reports for management on compliance and operational issues. Team Collaboration Work cross-functionally to ensure seamless lease onboarding and handling. In the future, assist in training and mentoring junior staff on compliance best practices. Some travel up to 10% may be required, may be on short notice, may be over the weekend, may require vehicle and / or airline transportation. Some lifting up to 40lbs may be required on occasion for trade show, marketing, and other business related requests. This position can be work from the office or work from home. Up to 3 days per week in the office may be required, upon management request. Perform any other sales support functions as directed. Qualifications Great customer service and communication skills, prioritizing in person or verbal communication over email or text. Possess a great deal of urgency and have work flexibility to accommodate customer requests in a timely manner A desire to grow into a larger role in a sales function within the Company

Responsibilities

The Customer Success Manager will coordinate document production and onboarding for lease agreements, ensuring compliance and accuracy throughout the lease lifecycle. They will serve as the primary point of contact for customers and track key metrics related to lease management.