Customer Success Manager at Acquire Intelligence

Pasig, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

03 Aug, 26

Salary

0.0

Posted On

05 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success Management, Stakeholder Relationship Management, Account Retention, Upselling, Cross-selling, Data Analysis, SaaS Adoption Strategies, Enterprise Software, Client Onboarding, Strategic Planning, Communication Skills, Decision Making

Industry

Outsourcing and Offshoring Consulting

Description

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! A SNAPSHOT OF YOUR ROLE As a Customer Success Manager, you will be the primary point of contact for a portfolio of Riskonnect clients. You’ll be responsible for ensuring client satisfaction, executing adoption plans, managing renewals, and identifying upsell opportunities. Your goal is to build strong relationships with decision-makers, deliver value through data-driven insights, and help clients maximize their investment in Riskonnect’s solutions. YOUR DAILY RESPONSIBILITIES Ensure good customer health across your client book Execute ongoing adoption improvement plans (Onboarding, Web training, Email Campaigns, etc.) Manage client renewals and build strategies to retain and grow accounts Maintain regular contact with key stakeholders; schedule stewardship meetings Drive resolution of identified issues and escalate when necessary Understand, document, and monitor customer outcomes Collaborate with Success Consultants on client requests and attend status meetings Translate client needs into actionable solutions across the organization Recommend and coordinate lifecycle improvements Execute corrective action plans for at-risk customers Track and report on results from action plans Identify upsell and cross-sell opportunities Map stakeholders to personas and tailor engagement accordingly Partner with Account Executives for QBRs and growth strategies Manage feature request feedback loop Stay informed on Riskonnect products and industry trends A BIT ABOUT YOU 5+ years in a customer-facing role within the Enterprise Software or SaaS industry Strong ability to track and organize action items for 20–30 enterprise clients Proven skills in stakeholder relationship management using remote tools Experience developing senior-level client relationships Ability to analyze customer behavior and recommend adoption strategies Empathy for customers and a value-driven mindset Analytical and process-oriented thinker Strong written and verbal communication skills Sound judgment and decision-making abilities 8+ years of experience in the Insurance or SaaS industry preferred WHAT SUCCESS LOOKS LIKE Consistent achievement of retention and expansion goals Strong client relationships with measurable adoption improvements Clear documentation and timely escalation of client issues Seamless collaboration with cross-functional teams WHAT WE VALUE We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values: Curious and Clever – Smart questions spark smart solutions Entrepreneurial Energy – Think like an owner. Solve like a founder Fast with Intent – We move fast and deliver real results Laugh and Learn – We don’t take ourselves too seriously, just our results Join the A-Team and experience the A-Life! Acquire Intelligence is an award-winning, global business outsourcer with 10,000 staff and over 16-years’ experience in delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail. We're an entrepreneurial business that is highly experienced in working with our partners to solve real-life problems quickly. A genuine partnership approach is at the heart of we do. Our teams are highly proficient in exceeding expectations, especially in situations where in-house teams may be typically challenged with the business processes of “big business.” We have Class A offices in 14 locations across Australia, the Dominican Republic, the Philippines and the United States, as well as comprehensive Work-from-Home environments, where client-permitted. We're recognized as being Safe, Flexible and Innovative, giving our clients the capability to Outsource with confidence. As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages. Acquire takes your privacy very seriously. The information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities. If you have provided consent and wish to withdraw it, you may click on the account settings and submit a request to delete your information. You may also inform us by writing to the address in the section on “Access Rights to Personal Data” or send us an email to privacy@acquirebpo.com. Please refer to our Privacy Policy at https://acquirebpo.com/au/privacy-policy/

Responsibilities

The Customer Success Manager serves as the primary contact for Riskonnect clients to ensure satisfaction, drive product adoption, and manage renewals. They are responsible for building strong stakeholder relationships and identifying growth opportunities to maximize client investment.