Full job description

Customer Success Manager

• Liverpool
• £35,000 - £45,000
• Full Time

Are you passionate about building relationships and ensuring customers achieve maximum value from a service?

We're looking for a Customer Success Manager to develop strong partnerships with clients and drive customer retention and satisfaction.

Key Responsibilities

• Manage a portfolio of client accounts
• Develop long-term customer relationships
• Conduct regular review meetings
• Identify opportunities to upsell and cross-sell services
• Resolve customer issues effectively
• Monitor customer satisfaction and retention metrics
• Deliver a first-class customer experience

Requirements

• Previous account management or customer success experience
• Excellent communication skills
• Strong problem-solving abilities
• Commercial awareness
• Ability to manage multiple priorities

Benefits

• Annual bonus
• Hybrid working
• Enhanced holiday allowance
• Professional development opportunities

If you're passionate about building lasting client relationships and delivering exceptional customer experiences, we'd love to hear from you. To apply, please submit your CV today or get in touch with our team for a confidential discussion.