Customer Success Manager at Advance Local

Aghbalou, Bouira, Algeria -

Full Time

Start Date

Immediate

Expiry Date

18 Jun, 26

Salary

125000.0

Posted On

20 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Onboarding, Compliance, Operational Excellence, Customer Service, 10DLC Registration, Troubleshooting, Campaign Setup, Reporting, Customer Health Metrics, Cross-functional Coordination, Documentation, Data Tracking, CRM Platforms, Technical Integrations, Execution, Process Driven

Industry

Media Production

Description

Strengthening and empowering all of the communities we serve. Subtext is hiring a Customer Success Manager who will support the team by ensuring smooth onboarding, compliance, and operational excellence for our clients. The ideal candidate will be detail-oriented, process-driven, and provide excellent customer service to ensure every Subtext client has a successful experience. This role will support a diverse range of clients, from local newsrooms to enterprise organizations, and handle the operational foundation that drives customer success. The role: * Manage end-to-end onboarding for new customers, including 10DLC registration, compliance verification, and technical setup * Ensure all customer campaigns meet carrier compliance requirements and maintain proper 10DLC registration status * Serve as the primary point of contact for day-to-day operational support and troubleshooting across our full client portfolio * Process campaign setup requests, including content approval workflows and technical configurations * Generate standard campaign reports and performance dashboards for customers * Manage campaign recaps and routine customer check-ins to ensure satisfaction and reduce churn * Create and maintain customer-facing documentation, setup guides, and onboarding materials * Track and monitor customer health metrics * Coordinate cross-functionally with product and dev teams to resolve customer issues * Document customer feedback and common issues to help inform product improvements What you'll bring to the table: * Bachelor's degree or equivalent experience * Minimum 2 years in a customer-facing, operations, or support role * Detail-oriented, organized, and customer-obsessed * Comfortable working independently and following established processes * Strong written and verbal communication skills * You thrive on execution and getting things done efficiently * Ability to learn technical systems quickly and explain them clearly to customers * Comfortable presenting to and onboarding senior executives and stakeholders across client organizations * Comfortable managing multiple ongoing projects and priorities * Experience with compliance, carrier regulations, or SMS/messaging platforms is a plus Additional Qualifications: * Comfortable working in spreadsheets and tracking data (Excel/Google Sheets) * Familiarity with CRM platforms (Salesforce, HubSpot, etc.) * Experience creating and upkeep customer-facing documentation or training materials * Basic understanding of APIs, webhooks, or technical integrations is a plus * Prior experience in a B2B SaaS environment is preferred but not required Compensation for this position is comprised of a base salary plus incentive compensation. The base salary range is $75,000 to $85,000 per year. Additional incentives bring total potential compensation to $115,000 to $125,000.

Responsibilities

This role manages the end-to-end onboarding process for new customers, including compliance verification and technical setup, while serving as the primary point of contact for day-to-day operational support and troubleshooting across the client portfolio. Responsibilities also include processing campaign setup requests, generating reports, managing customer check-ins to ensure satisfaction, and documenting feedback for product improvements.