Aerolase Corporation, a leading aesthetic laser innovator (Inc. 5000) is one of the world’s fastest growing private companies as well as annual best-in-class product awards, Aerolase has transformed the market with products that provide uniquely tolerable treatments to the patients and exceptionally high ROl for the practitioners. The company offers competitive compensation including high commission bonuses and full employee benefits as well as an exciting high-growth company culture.

SKILLS AND EXPERIENCE:

• 4+ years of experience building and growing online communities
• 3+ years program or project management experience
• Excellent communication and writing skills, with high-level of thoughtfulness and attention to

detail when communicating internally and externally

• Experience working on or with a product organization
• General understanding of product development lifecycle
• Experience with developing and maintaining partnerships
• Experience with marketing and community software tools
• Comfortable creating presentations and storytelling with data
• Highly organized and detail oriented.
• Comfortable working in a deadline driven and quick changing, fast-paced environment
• Self-motivated and capable or working across multiple teams
• Willingness to work late or on weekends as needed to carry out job responsibilities.

EDUCATIONAL REQUIREMENTS:

1. Bachelor’s degree in a business or communications discipline

ROLE:

As the Customer Success Manager at Aerolase, you will be responsible for owning community development, engagement, and operations. You will build programs and roadmaps for developing, supporting and engaging Aerolase’s new and legacy communities. You’ll define KPIs, set growth and engagement goals, and develop reporting to measure program success.
You will report to the Customer Operations Manager. You will work closely with a small, high-impact marketing team, sales management, and individual sales managers to deeply understand and improve Aerolase’s user experience and continuously evolve the program to adapt new audiences, learnings, and opportunities.

RESPONSIBILITIES:

• Manage the post-sale relationship of Aerolase’s accounts, which includes implementation, onboarding, training, and driving device adoption
• Serve as the primary point of contact of the corporate brand
• Define and own community operations and development for the lifecycle of each Aerolase product
• Identify growth areas within existing accounts and generate upsell opportunities to handoff to sales
• Serve as the voice of the customer and collect feedback to drive continuous improvement across all areas, including product
• Develop and experiment with different engagement and incentive structures
• Understand the dynamics of community growth and opportunity at varying scales
• Define, optimize, and report on program growth and success with engagement metrics and KPIs
• Work with marketing and sales teams to develop growth targets and forecasting
• Develop strategic partnerships with luminaries, key accounts, and key organizations to scale and maximize growth efforts.
• Prepare and educate customers on new features and releases
• Continuously improve, evolve, and enforce community guidelines and standards
• Continuously improve the community onboarding, training, growth processes to ensure an ever-improving experience
• Performs other duties as required by Your supervisor