Customer Success Manager AIM Security at CATO NETWORKS SINGAPORE PTE LTD

Chicago, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Dec, 25

Salary

0.0

Posted On

20 Sep, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success, B2B SaaS, Cybersecurity, Technical Acumen, Communication Skills, Project Management, AI, Machine Learning, Deep Learning, Rest APIs, SSO, SIEM, Cloud Platforms, Kubernetes, Organizational Skills, Trusted Advisor

Industry

Computer and Network Security

Description

Welcome to the future of cloud networking and security! Cato Networks is the first company to converge enterprise networking and security into one centralized and global service that is delivered by cloud. It is led by networking and security pioneer Shlomo Kramer (Check Point, Imperva) and early investor (Palo Alto Networks, Exabeem, Trusteer and more). Cato’s unique technology inspired a brand-new product category, later named “SASE” by Gartner and a market expected to reach $25 billion by 2027. This is your opportunity to get on the rocket ship and join a company that is building a cutting-edge enterprise network and secure cloud platform, and is on a fast track to becoming the worldwide market leader – don’t miss it! As an AIM Security Customer Success Manager, you will be a trusted advisor to our top customers from deployment and throughout their journey to renewal. In this role you will inspire and support customer adoption and expansion and use your customer facing and technical acumen to lead our customers to success. Responsibilities: Own the customer relationship and ensure customers realize the full value of their investment in our technology Own and orchestrate the customer journey, including regular meetings for onboarding, technical reviews, advisor sessions, business reviews and product adoption maturity assessment Collaborate with Product & Engineering teams to advocate for technical improvement and influence the product roadmap based on customer needs Maintain diligent and comprehensive records of customer needs, feedback, progress, health, and goal. Using these to steer customers to optimum ROI Stay up to date on AI security trends, emerging technologies, and competitor offerings. Travel throughout region Requirements: 5+ year of experience in a Customer Success or customer facing role at a high growth B2B SaaS software Experience managing enterprise customers and driving highly visible, complex projects involving multiple technical stakeholders Business understanding of GTM sales teams and processes that drive GRR and NRR Experience working with cybersecurity software solutions Excellent customer communication and presentation skills with the ability to adapt to the needs and interests of different audiences, including C-Level executives Ability to influence and persuade at all levels and gain a ‘Trusted Advisor’ status with key stakeholders Must be very well organized and able to work effectively in a nimble and fast-paced environment Strong technical acumen and passion for several of the following areas: SaaS, AI, Machine Learning, Deep Learning, Rest APIs, SSO, SIEM, cybersecurity frameworks, cloud platforms (AWS, Azure, GCP), Kubernetes Continuously learn and upskill your expertise in our product features and functionality, as well as wider AI industry context to become an expert in best practices Start-up experience preferred: Demonstrated success in early-stage companies, and fast paced environments with limited formal processes As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status. #LI-AL1

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Responsibilities

Own the customer relationship and ensure customers realize the full value of their investment in our technology. Collaborate with Product & Engineering teams to advocate for technical improvement and influence the product roadmap based on customer needs.