Customer Success Manager at AIRS Medical Inc

Seoul, , South Korea -

Full Time

Start Date

Immediate

Expiry Date

01 Sep, 26

Salary

0.0

Posted On

03 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Onboarding, Relationship Management, Technical Troubleshooting, MRI Protocols, Healthcare IT, Product Training, Clinical Workflow Optimization, DICOM, PACS, Medical Imaging, Cross-functional Collaboration, Customer Education, System Configuration, Field Service, Issue Resolution, Technical Support

Industry

Medical Equipment Manufacturing

Description

About AIRS Medical AIRS Medical is a fast-growing healthcare technology company founded in 2018 and headquartered in Seoul, South Korea, with rapidly expanding U.S. operations. Built on the belief that technology should help prevent illness, not just treat it, AIRS Medical empowers people to live healthier, longer lives. Our flagship solution, SwiftMR, is an FDA-cleared, cloud-based AI software that accelerates MRI scans by up to 50% without compromising diagnostic quality. Trusted by more than 350 hospitals and imaging centers across the U.S., including Lumexa Imaging, Northwestern Medicine, and MedStar Health / Georgetown University, SwiftMR enhances imaging efficiency, patient comfort, and clinical workflow. AIRS Medical has been recognized with Frost & Sullivan’s Technology Innovation Leadership Awards (2023 and 2024) and as the winner of the Facebook AI Research and NYU Langone Health fastMRI Challenges (2019 and 2020), underscoring our leadership in deep learning and medical imaging AI. As we continue expanding across the U.S. and globally, AIRS Medical remains committed to advancing AI and robotics innovations that enhance patient care, support healthcare professionals, and redefine diagnostic efficiency. 📌 Key ResponsibilitiesCustomer Onboarding & Adoption Support new customer onboarding and implementation processes to ensure successful product adoption. Understand customer workflows, operational environments, and business objectives. Guide customers through the early stages of product deployment and utilization. Proactively address customer questions and operational challenges. Customer Success & Relationship Management Build and maintain strong relationships with customers and business partners. Monitor customer usage, engagement, and operational success. Understand customer goals and provide recommendations to maximize product value. Drive customer satisfaction through proactive communication and ongoing support. Issue Resolution & Cross-functional Collaboration Investigate and troubleshoot customer-reported operational and technical issues. Collaborate with Product, Engineering, Clinical, and other internal teams to resolve complex issues. Collect, organize, and communicate customer feedback and field insights to internal stakeholders. Track issue resolution and ensure timely follow-up with customers. Customer Education & Enablement Deliver product training and operational guidance to customers and partners. Create and improve customer-facing documentation, FAQs, and support materials. Educate customers on product updates, best practices, and workflow optimization. Global Technical Support (SwiftMR) Support SwiftMR installation and integration within MRI and hospital IT environments. Assist with system configuration, validation, and operational readiness. Provide remote and on-site technical support for international customers. Partner with radiology professionals and clinical users to optimize protocol configurations and parameter settings. Investigate and resolve MRI image quality and system performance issues. 📌 QualificationsRequired Qualifications 3+ years of experience in Customer Success, Technical Support, Clinical Applications, Field Service, Healthcare IT, or a related role. Understanding of MRI protocols, workflows, and parameter settings. Strong communication skills with the ability to translate customer needs into actionable solutions. Basic technical knowledge of healthcare IT systems and medical device environments. Strong troubleshooting and problem-solving skills. Flexibility to support global customers across different time zones and travel internationally when needed. Preferred Qualifications Degree in Biomedical Engineering, Physics, Radiologic Sciences, or a related field. Experience as an MRI Application Specialist or MRI Technologist. Experience supporting international customers in English-speaking environments. Experience as a Field Engineer for medical devices or healthcare technology solutions. Familiarity with MRI systems, DICOM, PACS, and medical imaging workflows. Experience working in a startup or high-growth technology company. Work Conditions and Environment Flexible work arrangements and remote-friendly environment. Paid Time Off (Vacation, Sick & Public Holidays). Training & Development opportunities. Support for conferences, seminars, and professional certifications. Annual self-development allowance. Annual health check-up support. Employee recognition and holiday gifts. Growth & Culture Work directly with healthcare providers and imaging professionals worldwide. Gain exposure to cutting-edge AI and medical imaging technologies. Collaborate with global teams across Asia-Pacific, EMEA, and the Americas. Play a meaningful role in improving patient care through innovative healthcare solutions. Hiring Process Document Screening First-round Interview Second-round Interview Reference Check Compensation Discussion Final Offer

Responsibilities

Manage customer onboarding and adoption of AI-powered MRI software while maintaining strong long-term client relationships. Provide technical support, troubleshoot operational issues, and collaborate with internal teams to optimize clinical workflows.