As a Customer Success Specialist (m/f/d), you will be responsible for smooth communication between the B2C, B2B Mid market teams, especially Mentoring & Administration, and our customers.

The goal is to create optimal conditions for the sales team so that it can work efficiently and successfully - while ensuring that our customers experience an outstanding customer journey in the training sessions.

There is close collaboration with the Head of B2C Sales, the team itself, and other teams, especially B2B Mid Market and Mentoring & Administration.

Key aspects of your role

• Active support of the sales team in operational tasks: filling out participation contracts, sending out education vouchers.
• Interface function in communication between the participants, our internal departments and the employment agency.
• Support with operational tasks: filling out education vouchers, creating and filing contracts, reviewing and keeping documents up to date.
• Close collaboration with other departments to coordinate workflows, especially Mentoring & Administration and IT.
• Responsibility for answering participants' questions.
• Development of communication and interaction processes in our training sessions.