Customer Success Manager at ANECDOTES INC

, , Israel -

Full Time

Start Date

Immediate

Expiry Date

20 Dec, 25

Salary

0.0

Posted On

21 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success, Relationship Management, Problem Solving, Communication, Training, Client Feedback, Retention Strategies, Proactive Support, SaaS, Security, Upselling, Cross-Selling, Data Analysis, Interpersonal Skills, Time Management, Self-Motivation

Industry

Software Development

Description

Description We are looking for a proactive and experienced Customer Success Manager to join our global team. As a CSM at Anecdotes, you will be responsible for ensuring our clients achieve maximum value from our solutions, guiding them through implementation, providing ongoing support, and serving as a liaison between the client and internal teams. Your role will be pivotal in fostering long-term relationships, driving retention, and identifying opportunities for growth within our client base. Our story Anecdotes is redefining enterprise GRC for the AI era. We are the only AI-native enterprise GRC platform, built on a foundation of complete, accurate, and structured data automatically collected from your systems - trusted by some of the largest enterprises in the world, including Fortune 500 companies and leading auditors. By embedding AI across every corner of the Governance, Risk, and Compliance journey - audits, risk management, continuous control monitoring, and beyond - we’re turning a traditionally manual and fragmented process into a powerful, automated, and strategic driver of business growth. What You'll Do Develop and maintain strong, trusted relationships with key stakeholders within client organizations, understanding their unique needs and providing tailored support. Anticipate client needs, provide proactive guidance, and offer solutions to enhance their compliance processes, addressing inquiries and issues in a timely manner Conduct training sessions to educate clients on the effective use of our tools, maximizing their understanding and utilization. Identify opportunities for upselling or cross-selling additional services or products based on client needs, collaborating with sales teams as required. Gather client feedback, analyze trends, and collaborate with internal teams to continuously improve our products and services. Monitor client health, mitigate risks, and strategize to ensure high retention rates, working towards renewal of contracts. Requirements Proven track record of at least 3 years in a customer-facing role, ideally as a Customer Success Manager in the security or SaaS field Demonstrated success in meeting and exceeding retention and renewal targets, with a clear understanding of how customer success drives revenue growth, reduces churn, and creates upsell opportunities Excellent verbal and written communication skills, able to engage effectively with both technical and executive stakeholders Strong interpersonal skills with the ability to build trust and long-term partnerships at all levels of the client organization Effective problem-solving abilities, with a proactive approach to identifying challenges and delivering timely solutions Ability to prioritize and manage multiple tasks in a fast-paced, dynamic environment while keeping customer impact at the center Self-motivated and proactive, consistently seeking opportunities to deliver commercial value through renewals, expansion potential, and product adoption Native-level English proficiency, with flexibility to work across European and East Coast hours Our playground None Summary As a CSM at Anecdotes, you will be responsible for ensuring our clients achieve maximum value from our solutions, guiding them through implementation, providing ongoing support, and serving as a liaison between the client and internal teams. Slug None

Responsibilities

As a Customer Success Manager, you will ensure clients achieve maximum value from our solutions and guide them through implementation. You will also provide ongoing support and serve as a liaison between clients and internal teams.